Senior ServiceNow Consultant

DXC Technology Morocco; Medellín; On-site; COP 9,000,000 - 14,000,000; Full time

Job summary

DXC Technology Morocco is seeking a Senior ServiceNow Consultant focused on Asset Management (HAM/SAM) and AI initiatives to join our Managed Services team. You will design end-to-end Asset Management solutions, configure HAM/SAM, CMDB, ITOM, and integrate with ERP systems, while supporting a US-based client in English.

You will collaborate across agile teams, drive continuous improvement, and leverage Now Assist capabilities to enable automation and cost optimization.

Qualifications

• 5–7 years of IT experience with ServiceNow background.
• 3+ years hands-on Asset Management (HAM/SAM).
• Experience in Managed Services environments (ITSM-focused).
• Fluent English and strong communication skills.

Responsibilities

• Design and implement end-to-end Asset Management across the full lifecycle.
• Configure HAM/SAM, CMDB data model, and ITOM integrations.
• Develop integrations with ERP, procurement, and discovery tools.
• Create workflows with Flow Designer and automation best practices.
• Build dashboards and KPIs for asset visibility, compliance and cost.
• Collaborate with US-based stakeholders in Agile ceremonies.

Skills

ServiceNow

Asset Management

HAM/SAM

Flow Designer

REST/SOAP

MID Server

CMDB

ITOM

Service Mapping

Agile / Backlog

Education

CSA – Certified System Administrator

ITIL Foundation

CIS – HAM

CIS – SAM

Certified Application Developer (CAD)

AI / Now Assist certifications

Tools

Flow Designer

REST/SOAP

MID Server

CMDB data model

Service Mapping

Discovery

ERP Integrations (SAP/Oracle)

API Integrations

Job description

Job Description:Role OverviewWe are seeking a Senior ServiceNow Consultant specialized in Asset Management and AI (Now Assist) to join our Managed Services team.The ideal candidate will bring strong expertise in Asset Management implementations (HAM/SAM) combined with hands-on experience in AI-driven capabilities and continuous improvement initiatives.This role will operate within a Managed Services environment primarily focused on ITSM, supporting enhancements, backlog demands, and contributing to the execution of a continuous improvement and evolution roadmap.The consultant will also interact directly with a US-based client, requiring excellent communication skills and full English fluency.Additionally, the candidate should have solid knowledge of ITOM and CMDB, ensuring proper integration of asset data, discovery processes, and service mapping.Key ResponsibilitiesDesign and implement end-to-end Asset Management solutions, covering the full lifecycle (request, procurement, lifecycle, reuse, retirement)Configure and optimize key products, including:Hardware Asset Management (HAM)Software Asset Management (SAM)Asset Workspace & Asset Lifecycle processesEnterprise Asset Management (EAM) (nice to have)Leverage Now Assist and AI capabilities to drive automation, productivity, and user experience improvementsSupport a Managed Services model, handling:Enhancements and backlog demandsContinuous improvement initiativesImplementation of new capabilities aligned with roadmap evolutionWork closely with US-based stakeholders to define requirements and solution architectureEnsure integration between Asset Management, ITSM, CMDB, and ITOMSupport discovery, normalization, and CMDB data governanceDevelop integrations with external systems (ERP, procurement, discovery tools)Build and maintain workflows using Flow Designer and automation best practicesDevelop dashboards and KPIs focused on asset visibility, compliance, and cost optimizationContribute to roadmap definition and execution for platform evolutionParticipate in Agile ceremonies and Managed Services governanceRequired QualificationsApprox. 5–7 years of IT experience, with strong ServiceNow background3+ years of hands-on experience in Asset Management (HAM/SAM)Experience working in Managed Services environments (ITSM-focused)Proven experience supporting continuous improvement and backlog-driven deliveryCSA (Certified System Administrator) – mandatoryStrong experience in:ServiceNow Asset Management configurationAsset lifecycle and compliance processesCMDB data model and governanceWorkflow automation (Flow Designer)Integrations (REST/SOAP, APIs, MID Server)Preferred CertificationsCIS – Hardware Asset Management (HAM)CIS – Software Asset Management (SAM)Certified Application Developer (CAD)ITIL FoundationCertifications related to AI / Now Assist (nice to have)Preferred SkillsHands-on experience with Now Assist and AI-driven use casesKnowledge of ITOM (Discovery, Service Mapping)Strong consulting mindset (requirements definition, process design, architecture alignment)Experience working with US clients and global teamsAbility to drive continuous improvement and roadmap executionKnowledge of software licensing models and compliance managementExperience integrating ServiceNow with ERP systems (SAP/Oracle)Strong communication and stakeholder management skillsAdditional RequirementsFluent English (mandatory) – direct interaction with US-based clientExperience in multicultural and distributed delivery environmentsStrong adaptability to Managed Services operating modelAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.