Senior ServiceNow Consultant

DXC Technology Inc.; Bogotá; Presencial; COP 120.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

DXC Technology Inc. seeks a Senior ServiceNow Consultant specialized in Asset Management and AI (Now Assist) to join our Managed Services team in Bogotá. You will lead Asset Management solutions, integrate with ITSM and CMDB, and drive continuous improvement under a global client framework.

The role requires fluent English, strong stakeholder engagement, and hands-on HAM/SAM experience, with exposure to AI-driven capabilities and ITOM integration.

Formación

• 5–7 years IT experience with ServiceNow background.
• 3+ years in Asset Management (HAM/SAM).
• CSA (Certified System Administrator) mandatory.
• Experience in ITSM-focused Managed Services.
• REST/SOAP integrations and API knowledge.
• CMDB data model and governance.

Responsabilidades

• Design and implement end-to-end Asset Management solutions through full lifecycle.
• Configure HAM, SAM, Asset Workspace, and lifecycle processes.
• Leverage Now Assist and AI to drive automation and UX improvements.
• Support a Managed Services model with backlog-driven delivery.
• Collaborate with US-based stakeholders to define requirements.
• Ensure integration between Asset Management, ITSM, CMDB, and ITOM.
• Develop dashboards and KPIs for asset visibility and cost optimization.

Conocimientos

ServiceNow Asset Management

HAM/SAM

Flow Designer

CMDB governance

APIs (REST/SOAP)

MID Server

Stakeholder mgmt

AI/Now Assist

Educación

CSA – Certified System Administrator

Herramientas

MID Server

Descripción del empleo

Job Description: Role Overview

We are seeking a Senior ServiceNow Consultant specialized in Asset Management and AI (Now Assist) to join our Managed Services team. The ideal candidate will bring strong expertise in Asset Management implementations (HAM/SAM) combined with hands‑on experience in AI‑driven capabilities and continuous improvement initiatives. This role will operate within a Managed Services environment primarily focused on ITSM, supporting enhancements, backlog demands, and contributing to the execution of a continuous improvement and evolution roadmap. The consultant will also interact directly with a US‑based client, requiring excellent communication skills and full English fluency. Additionally, the candidate should have solid knowledge of ITOM and CMDB, ensuring proper integration of asset data, discovery processes, and service mapping.

Key Responsibilities

• Design and implement end-to-end Asset Management solutions, covering the full lifecycle (request, procurement, lifecycle, reuse, retirement)
• Configure and optimize key products, including: Hardware Asset Management (HAM) Software Asset Management (SAM) Asset Workspace & Asset Lifecycle processes Enterprise Asset Management (EAM) (nice to have)
• Leverage Now Assist and AI capabilities to drive automation, productivity, and user experience improvements
• Support a Managed Services model, handling: Enhancements and backlog demands Continuous improvement initiatives Implementation of new capabilities aligned with roadmap evolution
• Work closely with US-based stakeholders to define requirements and solution architecture
• Ensure integration between Asset Management, ITSM, CMDB, and ITOM
• Support discovery, normalization, and CMDB data governance
• Develop integrations with external systems (ERP, procurement, discovery tools)
• Build and maintain workflows using Flow Designer and automation best practices
• Develop dashboards and KPIs focused on asset visibility, compliance, and cost optimization
• Contribute to roadmap definition and execution for platform evolution
• Participate in Agile ceremonies and Managed Services governance

Required Qualifications

• Approx. 5–7 years of IT experience, with strong ServiceNow background
• 3+ years of hands‑on experience in Asset Management (HAM/SAM)
• Experience working in Managed Services environments (ITSM-focused)
• Proven experience supporting continuous improvement and backlog-driven delivery
• CSA (Certified System Administrator) – mandatory
• Strong experience in: ServiceNow Asset Management configuration Asset lifecycle and compliance processes CMDB data model and governance
• Workflow automation (Flow Designer)
• Integrations (REST/SOAP, APIs, MID Server)

Preferred Certifications

• CIS – Hardware Asset Management (HAM)
• CIS – Software Asset Management (SAM)
• Certified Application Developer (CAD)
• ITIL Foundation Certifications related to AI / Now Assist (nice to have)

Preferred Skills

• Hands‑on experience with Now Assist and AI-driven use cases
• Knowledge of ITOM (Discovery, Service Mapping)
• Strong consulting mindset (requirements definition, process design, architecture alignment)
• Experience working with US clients and global teams
• Ability to drive continuous improvement and roadmap execution
• Knowledge of software licensing models and compliance management
• Experience integrating ServiceNow with ERP systems (SAP/Oracle)
• Strong communication and stakeholder management skills

Additional Requirements

• Fluent English (mandatory) – direct interaction with US-based client
• Experience in multicultural and distributed delivery environments
• Strong adaptability to Managed Services operating model

About DXC Technology

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry‑Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.