Senior ServiceNow Asset Management & AI Lead

Coes Enterprise Services Colombia S.A.S.; Medellín; On-site; COP 110,000,000 - 170,000,000; Full time

Job summary

Coes Enterprise Services Colombia S.A.S. is seeking a Senior ServiceNow Consultant specialized in Asset Management and AI (Now Assist) to join our Managed Services team.

You will design end-to-end Asset Management solutions (HAM/SAM), leverage Now Assist and AI capabilities, and support ITSM enhancements for a US-based client. The role requires 5–7 years IT experience, CSA certification, and strong fluent English.

Qualifications

• 5–7 years of IT experience with strong ServiceNow background.
• 3+ years hands-on Asset Management (HAM/SAM).
• Experience in Managed Services environments (ITSM-focused).
• Proven experience supporting continuous improvement and backlog-driven delivery.
• CSA (Certified System Administrator) – mandatory.
• Strong experience in: ServiceNow Asset Management configuration; asset lifecycle and compliance; CMDB data model and governance; workflow automation (Flow Designer); Integrations (REST/SOAP, APIs, MID Server).

Responsibilities

• Design and implement end-to-end Asset Management solutions, covering the full lifecycle (request, procurement, lifecycle, reuse, retirement).
• Configure and optimize key products, including HAM, SAM, Asset Workspace & Asset Lifecycle processes, and EAM (nice to have).
• Leverage Now Assist and AI capabilities to drive automation, productivity, and user experience improvements.
• Support a Managed Services model, handling enhancements, backlog demands, and continuous improvement initiatives.
• Work closely with US-based stakeholders to define requirements and solution architecture.
• Ensure integration between Asset Management, ITSM, CMDB, and ITOM; support discovery and CMDB data governance.
• Develop integrations with external systems (ERP, procurement, discovery tools).
• Build and maintain workflows using Flow Designer and automation best practices.
• Develop dashboards and KPIs focused on asset visibility, compliance, and cost optimization.
• Contribute to roadmap definition and execution for platform evolution; participate in Agile ceremonies.

Skills

English fluency

Strong communication

Agile delivery

Education

CSA (Certified System Administrator)

Tools

ServiceNow

Flow Designer

REST/SOAP/APIs

MID Server

ERP integrations (SAP/Oracle)

CMDB

Job description

Coes Enterprise Services Colombia S.A.S. is seeking a Senior ServiceNow Consultant specialized in Asset Management and AI (Now Assist) to join our Managed Services team.

You will design end-to-end Asset Management solutions (HAM/SAM), leverage Now Assist and AI capabilities, and support ITSM enhancements for a US-based client. The role requires 5–7 years IT experience, CSA certification, and strong fluent English.