Senior IT Support & Security Lead (Remote)

AgileEngine, LLC.; Pereira; Remote; COP 190,967,000 - 286,451,000; Full time

Benefits offered by this job

Professional growth

Competitive USD-based compensation

Exciting projects with Fortune 500/top

Flextime with remote/office options

Job summary

AgileEngine, LLC. in Pereira, Colombia (remote-first) seeks a Senior IT Support Specialist to manage devices, access, and IT support for a remote-first team across time zones.

You will handle device lifecycle, security, and user lifecycle management, while driving process improvements and mentorship of non-technical staff. The role requires 4+ years in IT support and 3+ years with device management platforms, Google Workspace, and endpoint security.

Qualifications

• 4+ years in IT support, systems administration, or IT operations.
• 3+ years with device management platforms (Rippling preferred; Jamf/Intune ok)
• 3+ years Google Workspace administration.
• 2+ years endpoint security (SentinelOne, CrowdStrike).
• Experience with IT service management and Jira Service Desk.
• Strong access management and identity governance.
• Proven IT initiative leadership and process improvement.
• Excellent communication and mentoring of non-technical staff.
• Strong project management and organizational skills; able to handle multiple priorities.
• Experience in fast-paced startup or scale-up.

Responsibilities

• Manage end-to-end laptop lifecycle using Rippling, including procurement, configuration, deployment, and retirement.
• Maintain asset inventory across all company devices.
• Configure and deploy standardized device images with security controls and required software.
• Coordinate device shipping and logistics for remote-first team.
• Handle device troubleshooting, repairs, and replacements.
• Process access requests through Jira Service Desk with approvals.
• Onboard/offboard users, provisioning and deprovisioning.
• Handle password resets and basic user support.
• Maintain directories and access controls across systems.
• Provide IT support across multiple time zones with defined SLAs.
• Build and maintain an internal IT knowledge base and self-service portal.
• Develop troubleshooting guides and FAQs.
• Identify tech pain points and drive improvements.
• Run IT satisfaction surveys and act on feedback.
• Maintain a positive IT support mindset.
• Deploy and manage SentinelOne across endpoints.
• Implement and maintain security policies.
• Monitor security alerts and incidents.
• Assist with security audits and assessments.
• Ensure access controls on sensitive data.
• Monitor data access and sharing practices.
• Maintain data inventory and processing records for compliance.
• Support data security projects (PII, classification, retention).
• Manage tool integrations and troubleshoot.
• Support security awareness training.
• Run phishing simulations and track completion.
• Keep team informed on threats and best practices.
• Drive completion of IT tasks via effective communication.
• Identify opportunities to automate routines.
• Maintain IT procedure docs.
• Participate in incident response and business continuity.
• Track and report IT metrics.
• Provide leadership reporting on trends.
• Use data to prioritize improvements.

Skills

IT support

Systems administration

Device management

Google Workspace administration

Endpoint security

IT service management

Access management / identity

Project management

Communication skills

Mentoring non-technical

Multitasking / time management

Tools

Rippling

Jamf

Intune

Jira Service Desk

SentinelOne

CrowdStrike

Python scripting

PowerShell scripting

Bash scripting

Job description

AgileEngine, LLC. in Pereira, Colombia (remote-first) seeks a Senior IT Support Specialist to manage devices, access, and IT support for a remote-first team across time zones.

You will handle device lifecycle, security, and user lifecycle management, while driving process improvements and mentorship of non-technical staff. The role requires 4+ years in IT support and 3+ years with device management platforms, Google Workspace, and endpoint security.