Senior ISN Account Manager LATAM - Growth & Partnerships

DSM-Firmenich AG; Sabana Centro; On-site; COP 194,401,000 - 275,402,000; Full time

Job summary

DSM-Firmenich is seeking a Sr. Account Manager ISN LATAM to lead growth across the Andean region, with a focus on Colombia, Peru and Chile.

You will manage a portfolio of Infant & Specialized Nutrition customer accounts and build strong local, regional and multinational relationships. The role requires developing account plans, driving sales growth, and collaborating with Growth Platform, Technical Sales, Regulatory and Marketing to commercialize nutrition solutions.

Qualifications

• Bachelor's degree in Business, Nutrition, Food Science, Life Sciences or a related field.
• 5–8 years of sales, business development or account management experience within nutrition, health, food ingredients, life sciences or related B2B industries.
• Proven track record of successfully managing customer relationships and delivering commercial growth.

Responsibilities

• Manage and grow a portfolio of ISN customer accounts across the Andean region, with a primary focus on Colombia, Peru and Chile.
• Build and maintain strong customer relationships with local, regional and multinational customers, including local business with Global Key Accounts.
• Develop and execute customer account plans aligned with business priorities, customer needs and growth objectives.
• Identify new business opportunities and collaborate with Growth Platform teams, Technical Sales, Innovation, Regulatory and Marketing teams to successfully commercialize solutions.
• Drive sales growth by promoting the full ISN portfolio and identifying opportunities for cross-selling and value creation.
• Deliver annual sales, volume and profitability targets for assigned accounts and contribute to broader ISN business objectives.
• Support the implementation of regional and global customer strategies in coordination with Global Key Account teams where applicable.
• Lead commercial discussions, pricing activities and contract implementation in alignment with company guidelines and commercial strategy.
• Develop a deep understanding of customer strategies, market dynamics, industry trends and competitive activity to identify growth opportunities and mitigate risks.
• Maintain accurate opportunity pipelines, forecasts, customer projects and customer interactions within CRM systems.
• Partner closely with Customer Care, Supply Chain, Quality, Regulatory and other internal teams to ensure an excellent customer experience and timely resolution of customer issues.
• Represent dsm-firmenich at customer meetings, industry events, trade shows and other relevant external engagements.
• Provide regular business updates, market intelligence and account performance reporting to internal stakeholders.
• Collaborate effectively across a matrix organization to ensure seamless execution of customer projects and business priorities.

Skills

Commercial acumen

Relationship building

Stakeholder management

Account planning

English & Spanish comms

Analytical thinking

Project management

Travel readiness

Education

Bachelor's degree in Business, Nutrition, Food Science, Life Sciences or related field

Tools

CRM systems

Commercial reporting tools

Job description

DSM-Firmenich is seeking a Sr. Account Manager ISN LATAM to lead growth across the Andean region, with a focus on Colombia, Peru and Chile.

You will manage a portfolio of Infant & Specialized Nutrition customer accounts and build strong local, regional and multinational relationships. The role requires developing account plans, driving sales growth, and collaborating with Growth Platform, Technical Sales, Regulatory and Marketing to commercialize nutrition solutions.