Senior Customer Experience Analyst – Multilingual CX Builder

Nubank; Bogotá; Presencial; COP 3.500.000 - 6.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity in Nubank

Extended leaves (maternity/paternity)

Health and life insurance

Mental health and wellness program

Learning platform access

15 workdays of vacation

Work-from-home allowance

Parental consultancy

Relocation assistance

Descripción de la vacante

Nubank in Bogotá is seeking a Customer Experience Analyst to join the internationalization team and help shape how we operate, train, and grow across borders. You’ll deliver great support in multiple languages and build processes with a global platform behind you.

You’ll own knowledge management, monitor CX metrics, and partner with cross-functional squads to launch new markets from our Bogotá base. This is a ground-up CX role requiring 2–3 years in customer service with bilingual Spanish and an

Formación

• 2 to 3 years of experience in customer service or operations.
• Bilingual Spanish plus at least one of English, Portuguese, German, Italian or French.
• Strong analytical and data-driven mindset.
• Studying for or holding a professional degree in any field.

Responsabilidades

• Deliver first and second level customer support across chat, email, back-office, and phone channels.
• Manage the CX knowledge base and training processes.
• Monitor CX metrics, identify trends and implement improvements.
• Alert stakeholders to operational needs and opportunities.
• Coordinate local initiatives with cross-functional teams for new market launches.
• Ensure customer excellence processes are documented and kept up to date.
• Switch across support squads and roles as the team grows.

Conocimientos

Analytical mindset

Data-driven

People skills

Multitasking

Bilingual Spanish/English

Educación

Professional degree in any field

Herramientas

CX platforms

Ticketing tools

Knowledge base management

Descripción del empleo

Nubank in Bogotá is seeking a Customer Experience Analyst to join the internationalization team and help shape how we operate, train, and grow across borders. You’ll deliver great support in multiple languages and build processes with a global platform behind you.

You’ll own knowledge management, monitor CX metrics, and partner with cross-functional squads to launch new markets from our Bogotá base. This is a ground-up CX role requiring 2–3 years in customer service with bilingual Spanish and an