Manager, Delivery Management

1083 Amadeus IT Group Colombia, S.A.S.; Bogotá; Hybrid; COP 216,000,000 - 312,000,000; Full time

Benefits offered by this job

Competitive remuneration

Hybrid work Bogotá

Professional development

Job summary

Amadeus IT Group Colombia, S.A.S. seeks a Manager, Delivery Management to own end-to-end delivery of Amadeus solutions for assigned airline customers. You will coordinate Delivery, Operations, Product, Account Management and implementation teams with customer stakeholders to keep initiatives on track.

You will monitor KPIs, manage changes, and ensure service readiness, governance, and compliant delivery across multiple teams, driving customer satisfaction post-implementation.

Qualifications

• Deep experience in airline IT delivery with PSS domains.
• Excellent at driving complex implementations with customers.
• Clear communication, prioritization and problem-solving.
• Bachelor's degree or equivalent work experience.
• 7+ years in project delivery or solution integration.
• PM/ITIL certifications are a plus.

Responsibilities

• Deliver contracted services end-to-end with proper planning and governance.
• Coordinate internal teams and airline stakeholders across initiatives.
• Monitor KPIs and address deviations or risks proactively.
• Lead governance meetings and executive updates; manage escalations.
• Ensure readiness, handovers and clear communication across parties.

Skills

Airline IT delivery

PSS Reservations

PSS Inventory

DCS knowledge

Education

Bachelor's degree

Tools

ITIL certification

Project management certification

Job description

Job Title

Manager, Delivery Management

About the Business Area/Department

Amadeus Customer Delivery Services America strives to deliver cutting‑edge solutions to our airline customers in the region. We bring deep expertise in the solutions we deploy, enabling us to tailor them to the airline’s specific needs while providing guidance on how to maximize their value.

Summary of the role

You are accountable for the successful delivery and operational follow‑up of Amadeus solutions for your assigned airline customers. You ensure that all contracted delivery activities are executed on time, with quality, and in alignment with customer priorities, while maintaining operational stability and customer satisfaction after implementation. Acting as the delivery counterpart to the airline, you coordinate internal Amadeus teams — Delivery, Operations, Product, Account Management and implementation — as well as customer stakeholders. You’ll manage ongoing delivery initiatives, changes, integrations, and service readiness to keep everything moving smoothly end‑to‑end.

In this role you’ll take full ownership of delivering contracted services, changes, and enhancements across Amadeus solutions. You ensure that your delivery activities are properly planned, tracked, and executed according to agreed timelines and scope. You monitor your KPIs closely and proactively address any deviations or risks that could impact success. You’ll serve as the primary delivery point of contact for your airline partners, engaging both operational and IT stakeholders. You facilitate governance meetings, provide executive‑level updates, and manage escalations with confidence. You align delivery priorities with customer leadership, ensuring transparency and trust throughout the process. You coordinate across multiple Amadeus teams — Operations, Product, Implementation, Account Management — to guarantee end‑to‑end delivery alignment. You validate dependencies, readiness, and handovers, ensuring that delivery impacts are well understood and communicated clearly across all parties. You ensure rigorous governance and reporting, maintain accurate documentation, and uphold compliance with Amadeus delivery processes, tools, and audit standards.

About the ideal candidate

• You bring deep experience in airline IT delivery, with strong knowledge of PSS domains such as Reservations, Inventory, and DCS.
• You excel at driving complex implementations, partnering with customers, and navigating cross‑functional environments.
• You communicate clearly, manage priorities effectively, and thrive in roles where problem‑solving and customer focus are essential.
• You hold a relevant bachelor’s degree or equivalent work experience.
• 7+ years of experience in project delivery or solution integration (airline technology is preferred).
• Certifications in project management or ITIL are a plus.

What we can offer you

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Work hybrid at our Bogota office.
• Professional development to broaden your knowledge and enhance your skills with on‑line learning hubs packed with technical and soft skills training that allow you to develop and grow.

Working at Amadeus

• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on‑the‑job training, formal learning activities, and day‑to‑day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A reliable company - Trust and reliability are fundamental values that drive our actions and shape longstanding relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Equal opportunity employer

All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Workplace culture

Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Culture and values

We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!