Senior ConnectWise Automate Specialist - Remote Colombia

DOXA Talent; Colombia; A distancia; COP 86.322.600 - 103.397.400; Jornada completa

Descripción de la vacante

A leading recruiting agency seeks a Centralized Services Technician for remote work in Colombia. Candidates should possess advanced English and at least 3 years of administration experience with ConnectWise Automate. The role involves proactive troubleshooting and system health management in a dynamic environment. Competitive salary up to $8,500,000 COP monthly, with a focus on continuous improvement and automation.

Formación

• 3+ years of ConnectWise Manage & ConnectWise Automate administration experience.
• 5+ years in Help Desk, Centralized Services, or IT operations.
• Advanced English proficiency (C1+).

Responsabilidades

• Monitor patching and backup tickets and resolve issues.
• Identify automation opportunities to improve processes.
• Conduct quarterly audits for every customer.

Conocimientos

Proactive troubleshooting

ConnectWise Automate administration

Windows 10/11 support

Effective research skills

Automation fluency

Educación

Relevant studies in Systems Engineering or Information Technology

Herramientas

ConnectWise Manage

Microsoft 365

RMM/EDR/backup tools

Descripción del empleo

A leading recruiting agency seeks a Centralized Services Technician for remote work in Colombia. Candidates should possess advanced English and at least 3 years of administration experience with ConnectWise Automate. The role involves proactive troubleshooting and system health management in a dynamic environment. Competitive salary up to $8,500,000 COP monthly, with a focus on continuous improvement and automation.