Senior Cloud/DevOps Engineer — Remote LatAm Coverage

Agileengine; Risaralda; Remote; COP 323,656,000 - 485,484,000; Full time

Benefits offered by this job

Professional growth

Competitive pay

Exciting projects

Flextime

Job summary

AgileEngine is seeking a Senior Cloud/DevOps Engineer to operate and improve the cloud infrastructure behind an enterprise data platform in a regulated healthcare environment. You will manage AWS EKS, S3, EventBridge, SQS, API Gateway, Lambda, and Kubernetes workloads with Argo Workflows, focusing on reliability and observability.

This role requires 5+ years in Cloud/DevOps, strong English, and the ability to work within LatAm hours; on-call rotation and cross-team collaboration are expected.

Qualifications

• 5+ years of professional experience in Cloud Engineering, DevOps or Site Reliability Engineering.
• Strong hands-on experience operating AWS infrastructure in production environments.
• Advanced experience with Kubernetes and Amazon EKS, including workload operations, troubleshooting, access, observability, capacity, and reliability.
• Hands-on experience administering and troubleshooting Argo Workflows or comparable workflow orchestration platforms.
• Strong Infrastructure as Code experience with Terraform and source-controlled infrastructure practices.
• Experience building, hardening, and supporting CI/CD pipelines and production release processes.
• Strong experience with monitoring, logging, alerting, and incident-routing tools such as Splunk, PagerDuty, Opsgenie, or comparable platforms.
• Demonstrated ability to lead complex incident resolution, perform root-cause analysis, and translate findings into preventive improvements.
• Proficiency in automation and scripting using Python, Shell, Bash, or similar languages.
• Ability to make well-reasoned technical decisions, identify tradeoffs, estimate work, and drive improvements across a complex platform.
• Experience mentoring engineers and collaborating effectively with Data Engineering, Security, Governance, Analytics, and business stakeholders.
• Strong written and verbal English communication skills, with the ability to work directly with client stakeholders.
• Availability to work within the LatAm service window of approximately 9:00 AM to 6:00 PM Eastern Time and participate in an agreed on-call rotation.

Responsibilities

• Provide senior technical ownership for the Cloud / DevOps service tower during the LatAm coverage window, including day-to-day operations, complex troubleshooting, and L2/L3 escalation.
• Operate, maintain, and improve AWS infrastructure supporting the Data Platform, including Amazon EKS, S3, EventBridge, SQS, API Gateway, Lambda, and related services.
• Administer Kubernetes-hosted workloads and Argo Workflows, including deployment, scheduling, monitoring, troubleshooting, capacity management, resiliency, and recovery.
• Define and improve standards for Infrastructure as Code, configuration management, CI/CD, release execution, rollback, and environment consistency, primarily using Terraform and Git-based delivery practices.
• Lead the consolidation and improvement of observability across infrastructure and data workloads, linking alerts to operational evidence from Argo, dbt, Snowflake, and supporting runbooks.
• Improve alert routing and escalation workflows across tools such as Splunk, Opsgenie, PagerDuty, Microsoft Teams, and data-specific observability platforms.
• Lead or support major incident response, root-cause analysis, post-incident reviews, and corrective actions, with clear communication to technical and service stakeholders.
• Design and implement reliability improvements such as selective auto-remediation, dependency-aware alert correlation, impact analysis, and automation of repetitive operational work.
• Track and contribute to service metrics including availability, SLA compliance, alert volumes, workflow reliability, deployment outcomes, and mean time to restore service.
• Apply disciplined change-management, access-control, secrets-management, auditability, and documentation practices appropriate for a HIPAA-, GDPR-, and FDA-regulated environment.
• Create and maintain runbooks, operating procedures, architecture context, recovery procedures, and knowledge-transfer materials.
• Mentor Middle-level engineers, review technical work, improve team practices, and promote consistent execution across the distributed team.
• Participate in the Cloud / DevOps on-call rotation for critical incidents outside staffed service hours.

Skills

Cloud engineering

DevOps

Kubernetes

AWS (EKS)

Argo Workflows

Terraform

CI/CD pipelines

Monitoring & logging

Python scripting

English communication

On-call rotation

Tools

Terraform

Argo Workflows

Splunk

PagerDuty

Opsgenie

Jira

Freshservice

Job description

AgileEngine is seeking a Senior Cloud/DevOps Engineer to operate and improve the cloud infrastructure behind an enterprise data platform in a regulated healthcare environment. You will manage AWS EKS, S3, EventBridge, SQS, API Gateway, Lambda, and Kubernetes workloads with Argo Workflows, focusing on reliability and observability.

This role requires 5+ years in Cloud/DevOps, strong English, and the ability to work within LatAm hours; on-call rotation and cross-team collaboration are expected.