Senior Business Process Consultant - Remote (Bogotá)

Auxis LLC; Perímetro Urbano Barranquilla; Remote; COP 100,000,000 - 180,000,000; Full time

Job summary

Cognizant is seeking a Senior Business Process Consultant to help clients optimize processes, improve efficiency, and accelerate transformation using ServiceNow. You will collaborate with clients, delivery teams, process owners, and stakeholders to deliver meaningful outcomes.

The role involves leading assessments, documenting requirements, designing maturity roadmaps, and facilitating workshops. Remote position open to Bogotá, Colombia residents, with flexible work-life balance programs.

Qualifications

• Bachelor's degree in Information Technology, Engineering, Computer Science, Business, or related field.
• 5+ years of experience in business process analysis, process improvement, or process transformation initiatives.
• 3+ years of hands-on experience working with the ServiceNow platform.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Business Process for Implementation certification.
• ITIL v3 or ITIL 4 certification.
• Experience gathering requirements, leading stakeholder discussions, and translating business needs into actionable solutions.
• Strong understanding of process design, governance, continuous improvement, and performance measurement.
• Excellent communication, facilitation, presentation, and client-facing consulting skills.

Responsibilities

• Lead process assessment, design, and optimization initiatives for clients across diverse industries.
• Gather, analyze, and document business and functional requirements to support solution design and implementation.
• Develop process maturity roadmaps and recommendations that drive operational excellence and continuous improvement.
• Facilitate workshops, stakeholder meetings, demos, and advisory sessions to align business objectives with ServiceNow capabilities.
• Support pre-sales activities by contributing to solution design, estimations, proposals, and client presentations.

Skills

Communication

Facilitation

Presentation

Client-facing

Workshop facilitation

Stakeholder management

Education

Bachelor's degree in IT/Engineering/CS/Business

Tools

ServiceNow

Microsoft Visio

Job description

Cognizant is seeking a Senior Business Process Consultant to help clients optimize processes, improve efficiency, and accelerate transformation using ServiceNow. You will collaborate with clients, delivery teams, process owners, and stakeholders to deliver meaningful outcomes.

The role involves leading assessments, documenting requirements, designing maturity roadmaps, and facilitating workshops. Remote position open to Bogotá, Colombia residents, with flexible work-life balance programs.