Senior Process Strategist: Governance & Training (Hybrid)

ACI Worldwide; Bogotá; Híbrido; COP 90 000 000 - 140 000 000; Tempo integral

Resumo da oferta

ACI Worldwide in Bogota, Colombia is seeking a Senior Business Process Analyst to own and govern key professional services processes, drive continuous improvement, and ensure documentation and training materials are accurate and accessible.

You will partner with stakeholders across Professional Services and Operations to map current-state, define future-state solutions, and prepare processes for internal audit reviews, audits readiness and governance.

Qualificações

• Bachelor's degree or equivalent practical experience in a related field.
• 5+ years in business process management, governance, or related roles.
• Experience documenting and improving cross-functional processes.
• Strong written and verbal English communication.

Responsabilidades

• Own assigned professional services processes and govern their use.
• Identify gaps, design improvements, and implement new workflows.
• Document processes, templates, and training materials.
• Lead cross-functional sessions to define current and future-state processes.
• Monitor adoption, compliance, and provide governance reporting.

Conhecimentos

Process ownership

Governance

Continuous improvement

Cross-functional collaboration

Formação académica

Bachelor's degree or equivalent

Ferramentas

SharePoint

Descrição da oferta de emprego

ACI Worldwide in Bogota, Colombia is seeking a Senior Business Process Analyst to own and govern key professional services processes, drive continuous improvement, and ensure documentation and training materials are accurate and accessible.

You will partner with stakeholders across Professional Services and Operations to map current-state, define future-state solutions, and prepare processes for internal audit reviews, audits readiness and governance.