Senior Applied AI Solutions Architect, LATAM

Amazon Inc.; Bogotá; Remote; COP 90,000,000 - 150,000,000; Full time

Job summary

Amazon Web Services Colombia S.A.S. is seeking a Senior Applied AI, Partner Solutions Architect to lead the technical strategy for Latin America, architecting applied AI and Amazon Connect solutions with partners to improve customer experiences.

You will mentor partner teams, develop best practices, and translate feedback into product roadmaps, helping accelerate AI-enabled customer experiences across industries in Latin America.

Qualifications

• Bachelor's degree in CS, engineering, math, or related field.
• 4+ years in contact center ops or 2+ years in related field.
• Experience in IT development or consulting in software/Internet industries.
• Experience in software development, cloud computing, systems engineering, security, networking, data & analytics.

Responsibilities

• Lead the technical strategy for AWS partners in Latin America, architecting applied AI and Amazon Connect solutions that improve how customers interact with businesses
• Collaborate with partners and internal go-to-market teams to design, validate, and deliver AI-powered customer experience solutions that meet specific business outcomes
• Develop and share best practices through technical content such as reference architectures, blog posts, workshops, and presentations at AWS events
• Provide technical guidance and mentorship to partner teams and the broader Solutions Architect community, creating enablement materials that raise the technical bar in Latin America
• Gather and translate customer and partner feedback into clear requirements for AWS product and engineering teams to strengthen the applied AI and Amazon Connect roadmap

Skills

AI/ML

Solution Architecture

Cloud Computing

Amazon Connect

Stakeholder Engagement

Education

Bachelor's degree in CS/Engineering/Math

Tools

AWS

DevOps Tools

Job description

Amazon Web Services Colombia S.A.S. is seeking a Senior Applied AI, Partner Solutions Architect to lead the technical strategy for Latin America, architecting applied AI and Amazon Connect solutions with partners to improve customer experiences.

You will mentor partner teams, develop best practices, and translate feedback into product roadmaps, helping accelerate AI-enabled customer experiences across industries in Latin America.