Senior Applied AI Partner Solutions Architect – LATAM

Amazon Web Services (AWS)

Bogotá ciudad

On-site

COP 120,000,000 - 240,000,000

Full time

4 days ago

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Job summary

Amazon Web Services Colombia S.A.S. is seeking a curious Solutions Architect to help our partners in Latin America design and launch AI-powered customer experience solutions, including those built on Amazon Connect.

You will lead the technical strategy, collaborate with partners and internal teams to deliver AI-enabled CX offerings, and mentor the partner community while shaping the roadmap for applied AI in the region.

Qualifications

Bachelor's degree in computer science, engineering, mathematics or equivalent, or military experience.
Experience in IT development or implementation/consulting in the software or Internet industries.
Experience in cloud computing, software development, systems engineering, infrastructure, security, networking, data & analytics.
4+ years of contact center experience or 2+ years of contact center experience.

Responsibilities

Lead the technical strategy for AWS partners in Latin America, architecting applied AI and Amazon Connect solutions that improve how customers interact with businesses
Collaborate with partners and internal go-to-market teams to design, validate, and deliver AI-powered customer experience solutions that meet specific business outcomes
Develop and share best practices through technical content such as reference architectures, blog posts, workshops, and presentations at AWS events
Provide technical guidance and mentorship to partner teams and the broader Solutions Architect community, creating enablement materials that raise the technical bar in Latin America
Gather and translate customer and partner feedback into clear requirements for AWS product and engineering teams to strengthen the applied AI and Amazon Connect roadmap