Senior Applied AI Partner Solutions Architect, LATAM

Amazon Inc.; Puerto Bogotá; On-site; COP 382,153,000 - 573,230,000; Full time

Job summary

Amazon Inc. seeks a Senior Applied AI, Partner Solutions Architect for Latin America to design and launch AI-powered customer experience solutions, including Amazon Connect.

You will lead technical strategy, mentor partner teams, and translate feedback into product roadmaps, shaping how partners deliver next-generation AI-driven customer experiences in the region. You will collaborate with partners and internal teams to create reference architectures, validate solutions, and drive GTM activities

Qualifications

• Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in a professional field or military
• Experience in IT development or implementation/consulting in the software or Internet industries
• Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
• Experience in design, implementation, or consulting in applications and infrastructures
• 4+ years of contact center, or 2+ years of contact center experience

Responsibilities

• Lead the technical strategy for AWS partners in Latin America, architecting applied AI and Amazon Connect solutions that improve how customers interact with businesses
• Collaborate with partners and internal go-to-market teams to design, validate, and deliver AI-powered customer experience solutions that meet specific business outcomes
• Develop and share best practices through technical content such as reference architectures, blog posts, workshops, and presentations at AWS events
• Provide technical guidance and mentorship to partner teams and the broader Solutions Architect community, creating enablement materials that raise the technical bar in Latin America
• Gather and translate customer and partner feedback into clear requirements for AWS product and engineering teams to strengthen the applied AI and Amazon Connect roadmap

Skills

Contact center experience

Cloud computing

Systems engineering

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Job description

Amazon Inc. seeks a Senior Applied AI, Partner Solutions Architect for Latin America to design and launch AI-powered customer experience solutions, including Amazon Connect.

You will lead technical strategy, mentor partner teams, and translate feedback into product roadmaps, shaping how partners deliver next-generation AI-driven customer experiences in the region. You will collaborate with partners and internal teams to create reference architectures, validate solutions, and drive GTM activities