Senior Applied AI Partner Solutions Architect - LATAM

Amazon Web Services Colombia S.A.S. - E40; Bogotá; Sur place; COP 286 615 000 - 414 000 000; Plein temps

Résumé du poste

Amazon Web Services Colombia S.A.S. - E40 is seeking a curious Solutions Architect to design AI-powered customer experience solutions for Latin America, including Amazon Connect.

You will lead the technical strategy for partners, collaborate with GTM teams, share best practices, and mentor partner engineers while translating feedback into actionable requirements for AWS product teams.

Qualifications

• Bachelor’s degree in computer science, engineering, mathematics or equivalent, or experience in a professional field or military
• Experience in IT development or implementation/consulting in software or Internet industries
• Experience in software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics
• Experience in design, implementation, or consulting in applications and infrastructures
• 4+ years of contact center experience or 2+ years of contact center experience

Responsabilités

• Lead the technical strategy for AWS partners in Latin America, architecting applied AI and Amazon Connect solutions that improve how customers interact with businesses
• Collaborate with partners and internal go-to-market teams to design, validate, and deliver AI-powered customer experience solutions that meet specific business outcomes
• Develop and share best practices through technical content such as reference architectures, blog posts, workshops, and presentations at AWS events
• Provide technical guidance and mentorship to partner teams and the broader Solutions Architect community, creating enablement materials that raise the technical bar in Latin America
• Gather and translate customer and partner feedback into clear requirements for AWS product and engineering teams to strengthen the applied AI and Amazon Connect roadmap

Connaissances

AI/ML concepts

Solutions architecture

Partner collaboration

Mentorship

Business acumen

Formation

Bachelor's degree in CS/Engineering/Math or equivalent

Outils

Amazon Connect

AWS services

Cloud architecture

Description du poste

Amazon Web Services Colombia S.A.S. - E40 is seeking a curious Solutions Architect to design AI-powered customer experience solutions for Latin America, including Amazon Connect.

You will lead the technical strategy for partners, collaborate with GTM teams, share best practices, and mentor partner engineers while translating feedback into actionable requirements for AWS product teams.