Air Logistics Operational Care Specialist

Kuehne+Nagel; Bogotá; On-site; COP 63,281,000 - 101,250,000; Full time

Job summary

Kuehne+Nagel is seeking an Air Logistics Operational Care Specialist in Bogotá to coordinate and manage air freight operations, ensuring shipments move efficiently and in compliance with customer requirements. You will work closely with airlines, customers, and internal teams to coordinate bookings, documentation, and shipment progress for timely closure.

Responsibilities include supporting daily operations, managing MAWB/HAWB, and applying Incoterms.

Qualifications

• 1–2 years of experience in logistics, preferably in air freight operations or within a freight forwarding company.
• English level: B1 conversational English.
• Experience with airline bookings, air freight documentation, MAWB and HAWB management, and Incoterms.
• Knowledge of the air import/export process, including coordination, shipment tracking, and operational closure.

Responsibilities

• Support daily air logistics operations, ensuring the proper coordination and follow-up of shipments.
• Manage airline bookings and review air freight transportation documentation, including MAWB and HAWB.
• Understand and follow the operational flow of air import or export shipments, from initial coordination through shipment monitoring and closure.
• Apply Incoterms appropriately and ensure accuracy and compliance throughout the operational process.

Skills

Multitasking

Prioritization

Accountability & Ownership

Attention to detail

Continuous improvement mindset

Tools

MAWB management

HAWB management

Airline bookings

Air freight documentation

Incoterms

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As an Air Logistics Operational Care Specialist, you will play a key role in coordinating and managing air freight operations, ensuring shipments move efficiently and in compliance with customer requirements. You will work closely with airlines, customers, and internal teams to coordinate bookings, manage transportation documentation, monitor shipment progress, and ensure timely operational closure. Your attention to detail, ownership, and commitment to service excellence will contribute to delivering reliable logistics solutions and an outstanding customer experience.

How you create impact

• Support daily air logistics operations, ensuring the proper coordination and follow-up of shipments.

• Manage airline bookings and review air freight transportation documentation, including Master Air Waybills (MAWB) and House Air Waybills (HAWB).

• Understand and follow the operational flow of air import or export shipments, from initial coordination through shipment monitoring and closure.

• Apply Incoterms appropriately and ensure accuracy and compliance throughout the operational process.

What we would like you to bring

• Experience: 1–2 years of experience in logistics, preferably in air freight operations or within a freight forwarding company.

• English level: B1 conversational English.

• Technical knowledge: Airline bookings, air freight documentation, MAWB and HAWB management, and Incoterms.

• Operational understanding: Knowledge of the air import/export process, including coordination, shipment tracking, and operational closure.

• Key competencies: Multitasking, prioritization, accountability and ownership, attention to detail, and a continuous improvement mindset.

Working schedule

• Rotating shifts from Monday to Sunday, with two days off.

• Potential shifts include:

• 7:00 a.m. – 4:00 p.m.

• 8:00 a.m. – 5:00 p.m.

• 9:00 a.m. – 6:00 p.m.

• 11:00 a.m. – 9:00 p.m.

• 9:00 p.m. – 6:00 a.m.

What's in it for you

• The opportunity to develop your career in a global logistics environment.

• Hands-on experience with international air freight operations and end-to-end shipment coordination.

• A collaborative team environment that encourages continuous learning and professional growth.

• An indefinite-term employment contract and a competitive salary package.

• The opportunity to strengthen your operational expertise and contribute to delivering high-quality service to our customers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.