Scheduler

TransPerfect; Envigado; Presencial; COP 116.216.006 - 154.954.675; Jornada completa

Descripción de la vacante

A global technology solutions provider is seeking an experienced Scheduler to join their expanding onsite team in Medellin, Colombia. The Scheduler will manage participant scheduling for data collection studies, ensuring effective communication and coordination. Ideal candidates should have strong organizational skills, attention to detail, and proficiency in Microsoft Office. Fluency in English is essential, and prior experience in a scheduling role is preferred.

Formación

• Proficiency in Microsoft Office.
• Professional level of English is required.
• Must possess outstanding customer service and excellent communication skills.

Responsabilidades

• Manage and coordinate participant scheduling for study appointments.
• Handle phone calls, emails, and inquiries professionally.
• Maintain accurate records of scheduled appointments using internal scheduling software.

Descripción del empleo

Overview

Join to apply for the Scheduler role at TransPerfect

Work Schedule: Mon - Fri, during normal business hours

DataForce by TransPerfect is seeking an experienced Scheduler to join our expanding onsite team in Medellin, Colombia!

Role Summary

The Scheduler is the primary point of contact for participants in our data collection studies. They manage outreach by phone and email, confirm availability, and coordinate scheduling to ensure a smooth study experience.

Role Responsibilities

• Manage and coordinate participant scheduling for study appointments according to project requirements
• Handle phone calls, emails, and inquiries with courtesy and professionalism
• Perform general administrative duties, including data entry, and maintain accurate records of scheduled appointments using internal scheduling software
• Liaise with onsite study staff to ensure smooth participant flow and efficient operations
• Uphold confidentiality and ethical standards of the study
• Answer questions participants may have in a professional and timely manner
• Remind participants of upcoming appointments
• Communicate schedule changes to participants and onsite study staff
• Act as liaison between participants and Project Manager
• Resolve scheduling conflicts as they occur

Role Requirements – Knowledge, Skills and Abilities

• Proficiency in Microsoft Office
• Proficiency in Google Suite
• Professional level of English is required. Applicants must pass an English proficiency test to qualify for the role
• The work environment should be quiet, distraction-free, and have a professional background for participant calls and team meetings
• Must possess outstanding customer service and excellent communication skills, including phone, email, and electronic media communications
• Highly organized and self-motivated, with strong prioritization skills and a proven ability to learn quickly
• Must be extremely detail-oriented
• Discretion with confidential information
• Ability to work a flexible schedule as needed

Role Requirements – Education and/or Experience

• High school diploma or equivalent; further education or certification is a plus
• Experience working in a corporate environment

Preferred Role Requirements

• Prior experience as a scheduler for data collection projects
• Proficiency in RingCentral, FreshDesk
• Technical background and skills
• Experience working with different time zones and cultures

Who we are

DataForce by TransPerfect is part of the TransPerfect family of companies, the world’s largest provider of language and technology solutions for global business, with offices in more than 100 cities worldwide.

We offer high-quality data for Human-Machine Interaction to some of the most prestigious technology companies in the world. Our department focuses on gathering, enriching and processing data for Machine Learning in different AI domains.

To learn more about DataForce please visit us at https://www.transperfect.com/dataforce

TransPerfect is an equal opportunity employer and committed to all recruitment processes and workplace free from harassment, sexual harassment and discrimination. For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com