SAP L2 Support Analyst Logistics

Inchcape Digital Limited; Colombia; Presencial; COP 42.000.000 - 65.000.000; Jornada completa

Descripción de la vacante

Inchcape Digital Limited is seeking an SAP L2 Support Analyst to provide second-level functional support for SAP Logistics across MM, SD, EWM, and related processes. You will investigate incidents, drive improvements, and support end users to align SAP solutions with business needs.

Ideal candidates hold a degree or equivalent experience, SAP Logistics certification is desirable, and you communicate effectively in Spanish and English while collaborating with cross-functional teams to ensure

Formación

• Bachelor’s degree or equivalent professional experience.
• Experience with SAP Logistics modules in enterprise environments.
• Strong analytical and troubleshooting skills.

Responsabilidades

• Provide Level 2 functional support for SAP Logistics modules (MM, SD, EWM, VMS).
• Analyze and resolve medium- to high-complexity incidents within SLAs.
• Identify recurring issues and drive root-cause analysis and improvements.
• Create and maintain functional documentation and training materials.
• Develop functional specs for enhancements and reports.
• Execute functional testing and support UAT.
• Collaborate with project teams to transition new solutions into support after go-live.

Conocimientos

SAP Logistics

Analytical skills

Troubleshooting

Bilingual (EN/ES)

Documentation

Stakeholder collaboration

Educación

Bachelor’s degree

Herramientas

SAP

Descripción del empleo

Are you looking to accelerate your career path in a stimulating, fast-growing business? At Inchcape, we’re pursuing an exciting strategy to evolve our global business and lead our industry’s transformation.

Join Inchcape and become part of our global network. You’ll work alongside talented professionals, supporting critical business operations and contributing to innovative technology solutions that drive business performance across the region.

We are looking for a SAP L2 Support Analyst to provide second-level functional support for SAP Logistics solutions, including MM, SD, VMS, DBM, and related business processes. This role is responsible for analyzing and resolving complex incidents and service requests, driving continuous improvement initiatives, supporting end users, and ensuring SAP solutions align with business requirements and best practices. The ideal candidate combines strong SAP Logistics expertise, analytical problem-solving skills, and a customer-focused approach to delivering high-quality support services.

What you'll do

• Provide Level 2 functional support for SAP Logistics modules, including MM, SD, VMS, EWM, and related business processes.
• Analyze and resolve medium- and high-complexity incidents and service requests within agreed service levels.
• Identify recurring issues, perform root cause analysis, and drive problem management initiatives to improve system stability.
• Recommend and support continuous improvements to existing SAP business processes and operational procedures.
• Create and maintain functional documentation, knowledge articles, and training materials for end users and support teams.
• Develop functional specifications for enhancements, custom developments, reports, and data processing solutions.
• Execute functional testing activities and support user acceptance testing when required.
• Collaborate with project teams and business stakeholders to ensure a smooth transition of new solutions into support following project go-live activities.

About you

• Bachelor’s degree or equivalent professional experience.
• SAP Logistics certification is desirable.
• Strong knowledge of SAP Logistics modules, including MM, SD, EWM, VMS, and related processes.
• Proven experience supporting and delivering SAP Logistics solutions in enterprise environments.
• Strong analytical and troubleshooting skills with the ability to resolve complex business and system issues.
• Experience working within SLA-driven support environments.
• Excellent communication skills in both Spanish and English.
• Ability to collaborate effectively with business users, technical teams, and project stakeholders.

Opportunity for everyone

At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all.

About us

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.

Inchcape’s Digital Delivery Centres drive innovation, empowering global mobility through advanced technology solutions. Our teams deliver impactful digital systems, ensuring long-term business success with world-class operations at scale.