Sales Coordinator

Chembond Chemicals Ltd.; Los Abades; On-site; COP 30,000,000 - 45,000,000; Full time

Job summary

Chembond Chemicals Ltd. in Colombia seeks a Sales Coordination professional to support enquiries, quotations, purchase orders and customer requirements.

You will coordinate with Sales, Warehouse and Logistics to ensure timely dispatch and accurate order processing. You will maintain records, generate sales MIS, track orders, and assist with accounts, collection and CRM data management, ensuring smooth order flow from inquiry to delivery.

Qualifications

• Graduate in Commerce/Business Admin with 2–5 years in Sales Coordination.
• Experience in B2B, chemical distribution or manufacturing preferred.
• Strong coordination, communication, and attention to detail.

Responsibilities

• Coordinate with Sales Team for enquiries, quotations, purchase orders and customer requirements.
• Process and coordinate confirmed orders from PO receipt to delivery.
• Coordinate with Warehouse and Logistics for dispatch.
• Track pending, non-billed orders and delays and escalate issues.
• Maintain records of customer requirements, quotations and orders.
• Prepare regular sales MIS and reports.

Skills

Coordination

Follow-up

Communication

Interpersonal skills

Attention to detail

Multi-order management

Sales order knowledge

MS Excel

CRM/ERP systems

Analytics & reporting

Cross-functional coordination

Problem-solving

Education

M.Com/Commerce

Graduate in Commerce/Business Admin

Tools

MS Excel

CRM/ERP systems

Job description

Key Responsibilities

• 1. Sales Coordination & Order ManagementCoordinate with the Sales Team for enquiries, quotations, purchase orders and customer requirements.Process and coordinate confirmed orders from PO receipt to final delivery.Ensure accurate and timely creation of Sales Orders (SO), Delivery Request Forms (DRF) and related documents.Coordinate with Warehouse and Logistics for timely dispatch of confirmed orders.Track pending orders, non-billed orders and delayed deliveries and highlight issues to the concerned team.
• 2. Customer & Sales SupportAct as a coordination point between customers and internal departments for order-related requirements.Follow up on pending POs, payment status, dispatches, delivery schedules and required documents.Maintain proper records of customer requirements, quotations, orders and follow-ups.Support the Sales Team with customer data, sales reports and order status.
• 3. CRM & Sales Data ManagementEnsure 100% and timely updating of customer enquiries, follow-ups, quotations, orders and activities in CRM.Maintain accurate customer and prospect databases.Track enquiry-to-order conversion, pending enquiries and inactive opportunities.Prepare regular sales MIS and reports for management review.
• 4. Purchase, Inventory & Logistics CoordinationCoordinate with Purchase Team for material availability and procurement requirements.Follow up on local/import purchase orders and expected material arrival.Coordinate with Warehouse for stock availability and allocation.Coordinate with Logistics for dispatch planning, transport arrangements and delivery tracking.Ensure timely sharing and filing of LR, POD and other dispatch-related documents.
• 5. Accounts & Collection CoordinationCoordinate with Accounts for outstanding payment status and customer credit-related matters.Share outstanding reports with the Sales Team and follow up on pending collections.Support the Sales Team in monitoring customer credit limits and payment terms.Ensure order processing is aligned with approved credit and commercial conditions.
• 6. MIS & Management ReportingPrepare daily/weekly/monthly reports covering:Sales and order statusPending/non-billed ordersCustomer enquiries and quotationsNew customer additionsOutstanding collectionsDispatch and delivery statusStock/material availabilityInactive and high-value customer opportunitiesHighlight delays, gaps and action points to the Sales Manager/HOD.

Required Skills & Competencies

Strong coordination and follow-up skillsGood communication and interpersonal skillsStrong attention to detailAbility to manage multiple orders and prioritiesGood understanding of sales order and dispatch processesProficiency in MS Excel and CRM/ERP systemsGood analytical and reporting skillsAbility to coordinate effectively with Sales, Accounts, Purchase, Warehouse and Logistics teamsProblem-solving and proactive follow-up approach

Education & Experience

Graduate in Commerce, Business Administration, Operations or a related field.2–5 years of experience in Sales Coordination, Sales Operations, Order Management or a similar role.Experience in B2B, chemical distribution, manufacturing or trading will be preferred.

Education Qualifications

• M.Com/Commerce

Behavioural Profile

Strong coordination and follow-up skillsGood communication and interpersonal skillsAbility to manage multiple orders and prioritiesGood understanding of sales order and dispatch processesProficiency in MS Excel and CRM/ERP systemsGood analytical and reporting skillsAbility to coordinate effectively with Sales, Accounts, Purchase, Warehouse and Logistics teamsProblem-solving and proactive follow-up approach