Operations Supervisor

SOLVO S.A.S; Perímetro Urbano Barranquilla; On-site; COP 78,120,000 - 122,760,000; Full time

Job summary

SOLVO S.A.S in Barranquilla, Colombia seeks an Operations Manager to oversee administrative and client-facing processes, lead high-performing teams, and ensure timely execution of tasks across accounts.

You will drive KPI performance, optimize workflows, manage client relationships, implement SOPs, and continuously improve service quality through data-driven decisions. This role requires strong Excel and Power BI skills and collaboration with HR, IT, and billing to sustain workforce stability.

Qualifications

• Minimum of 1 year of experience leading teams in operational, client-facing, or workforce management environments.
• Experience managing employee performance and driving operational results.
• Experience handling client relationships, stakeholder management, and issue escalation is highly preferred.

Responsibilities

• Client Relationship Management: communicate with clients and manage operations under management.
• Team Leadership & Talent Management: recruit, coach, and develop team members.
• Performance & Operations Management: supervise KPIs and drive improvements.
• Process Documentation & Knowledge Management: document SOPs and share with clients.
• Reporting & Administrative Oversight: update on personnel and operations for billing/invoicing.
• Continuous Improvement: analyze data and implement value-adding improvements.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Time-management

Multitasking

Conflict resolution

Adaptability

Tools

Microsoft Excel

Power BI

Microsoft Office Suite

CRM platforms

Ticketing systems

Job description

Responsible for managing, controlling, and executing both administrative and operational processes within assigned accounts. This role focuses on building and maintaining strong client relationships through effective operational management and high-performing teams. The position is accountable for account retention, workforce stability, operational performance, and ensuring the successful execution of processes by the employees under their supervision.

Key Responsibilities

Client Relationship Management

• Maintain open and consistent communication with clients regarding the operation under management, following established follow-up protocols.
• Strengthen commercial relationships through timely and effective management of assigned talent.
• Serve as the primary point of contact for client concerns, operational updates, and escalations.

Team Leadership & Talent Management

• Participate in the recruitment and selection process for team members, ensuring candidates align with both company and client values, as well as the required competencies for the role.
• Lead, coach, and develop employees to foster engagement, productivity, and professional growth.
• Address employee concerns and provide timely support regarding payroll, onboarding, Human Resources, IT, employee wellness, and other operational support areas.

Performance & Operations Management

• Supervise and monitor team performance to ensure achievement and maintenance of established KPIs and operational objectives.
• Drive accountability and promote a culture of continuous improvement within the team.
• Ensure operational efficiency while maintaining service quality standards.

Process Documentation & Knowledge Management

• Review and oversee the documentation of employee tasks and procedures using SOP (Standard Operating Procedure) formats.
• Share documented processes with clients to ensure business continuity and reduce position risk caused by employee turnover.

Reporting & Administrative Oversight

• Report employee-related updates and operational changes accurately and promptly to support billing and client invoicing processes.
• Maintain accurate operational records and ensure compliance with company procedures.

Continuous Improvement

• Analyze operational data and performance indicators to identify opportunities for process optimization.
• Propose and implement improvements that add value to both clients and employees.
• Utilize data-driven decision-making to enhance operational effectiveness and customer satisfaction.

Qualifications

Experience

• Minimum of 1 years of experience leading teams in an operational, client-facing, or workforce management environment.
• Proven experience managing employee performance and driving operational results.
• Experience handling client relationships, stakeholder management, and issue escalation is highly preferred.

Technical Skills

• Advanced or intermediate proficiency in Microsoft Excel.
• Experience with Power BI and data analysis tools.
• Proficiency in Microsoft Office Suite.
• Experience using CRM platforms and ticketing systems.

Soft Skills

• Strong leadership and people management skills.
• Excellent verbal and written communication.
• Client-focused mindset with strong relationship-building abilities.
• Problem-solving and analytical thinking.
• Organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Conflict resolution and decision-making capabilities.
• Adaptability and continuous improvement mindset.