Retention Analytics Lead: Tackle Churn & Growth

Recurly; Medellín; On-site; COP 60,000,000 - 90,000,000; Full time

Job summary

Recurly is seeking a data-obsessed Business Analyst to own strategy, reporting, and insights behind customer retention. Reporting to the VP of RevOps, you will drill into churn, build predictive metrics, and Partner with Revenue and CS leadership to drive retention.

With a $100M ARR focus, you will develop dashboards, forecast subscriber growth, and design proactive mitigation plans for high-value accounts.

Qualifications

• 3–5+ years in Revenue Ops, business analysis, or CS ops in a SaaS company.
• Track record owning SaaS retention metrics (GRR/NRR, churn, revenue).
• Curious mindset; tests hypotheses beyond standard dashboards.
• Proven ability to apply AI tools to automate reporting and testing.
• Strong communication to run executive forecast meetings.

Responsibilities

• Root-Cause churn analyses using reason codes, usage, and feedback.
• Ensure data hygiene and standardize churn data across teams.
• Identify early churn indicators and design mitigation frameworks.
• Build forecasting models for growth and revenue projections.
• Create dashboards to track retention KPIs and renewal trends.
• Lead renewal forecast cadence and align with leadership.
• Translate data into clear strategic stories for executives.
• Apply Generative AI to synthesize qualitative churn factors at scale.

Skills

Churn analysis

Hypothesis testing

Data storytelling

Cross-functional collab

AI in analytics

Tools

Tableau

Looker

Power BI

Salesforce

Gainsight

Google Sheets/Excel

Job description

Recurly is seeking a data-obsessed Business Analyst to own strategy, reporting, and insights behind customer retention. Reporting to the VP of RevOps, you will drill into churn, build predictive metrics, and Partner with Revenue and CS leadership to drive retention.

With a $100M ARR focus, you will develop dashboards, forecast subscriber growth, and design proactive mitigation plans for high-value accounts.