Representante del servicio de atención al cliente

OneSource; Perímetro Urbano Barranquilla; On-site; COP 30,467,000 - 36,493,000; Full time

Job summary

BILINGUE BAQ in Barranquilla, Colombia is seeking a Customer Experience Associate for our luxury home furnishings brand. This 100% onsite role combines hospitality and high-touch service to delight every customer and build lasting relationships.

You will greet clients, assess needs, guide them to premium solutions, educate on products and design services, and collaborate with internal teams to ensure flawless delivery. Proactive communication and a customer-first attitude are essential.

Qualifications

• Experience in customer service, hospitality, retail or luxury sales.
• Excellent verbal and written English communication.
• CRM platforms experience and MS Office proficiency.
• Professional, proactive and customer-focused approach.

Responsibilities

• Deliver a premium, personalized customer experience across every interaction.
• Represent the brand with professionalism, empathy, and excellence.
• Welcome customers, identify needs, and connect them with solutions.
• Build strong relationships through proactive communication and follow-up.
• Resolve customer concerns with sound judgment and a customer-first mindset.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Educate customers about luxury products, services, and interior design offerings.
• Identify opportunities to connect customers with design professionals.
• Contribute ideas to improve customer satisfaction and operational excellence.

Skills

Customer Service

Hospitality

Retail

Luxury Sales

English Communication

Tools

CRM Platforms

MS Office

Job description

BILINGUE BAQ

Customer Experience Associate | Luxury Home Furnishings Brand

Location: Barranquilla, Colombia

Work Modality: 100% Onsite - Celer (Cra 53 #76-115)

Employment Type: Full-Time | Indefinite-Term Contract

Salary: $3.000.000 COP + Transportation Allowance

Are you passionate about delivering exceptional customer experiences?

Join a world-renowned luxury home furnishings and interior design brand where every customer interaction matters. We are looking for a Customer Experience Associate who thrives in a fast-paced environment, loves helping people, and is committed to providing white-glove service that exceeds expectations.

This is your opportunity to become a key ambassador for a prestigious brand while building meaningful customer relationships and growing your career in a dynamic, customer-centric environment.

What You'll Do

• Deliver a premium, personalized customer experience across every interaction.
• Represent the brand with professionalism, empathy, and excellence.
• Welcome customers, identify their needs, and connect them with the right solutions.
• Build strong relationships through proactive communication and follow-up.
• Resolve customer concerns with sound judgment and a customer-first mindset.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Educate customers about our luxury products, services, and Interior Design offerings.
• Identify opportunities to connect customers with design professionals.
• Contribute innovative ideas to continuously improve customer satisfaction and operational excellence.

What We're Looking For

• Previous experience in Customer Service, Hospitality, Retail, Luxury Sales, or similar customer-facing roles.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and relationship-building abilities.
• Ability to multitask and work effectively in a fast-paced environment.
• Experience working with CRM platforms, customer service tools, and Microsoft Office applications.
• Positive attitude, professionalism, and passion for creating memorable customer experiences.

Schedule & Availability Requirements

• Availability to work Monday through Sunday
• 42 hours per week
• 2 days off per week
• Rotating shifts scheduled between 7:00 AM and 12:00 AM
• Candidates must be comfortable working varying schedules based on business needs
• 100% onsite position