Luxury Customer Experience Associate - Bilingual

OneSource; Perímetro Urbano Barranquilla; Sur place; COP 30 467 000 - 36 493 000; Plein temps

Résumé du poste

BILINGUE BAQ in Barranquilla, Colombia is seeking a Customer Experience Associate for our luxury home furnishings brand. This 100% onsite role combines hospitality and high-touch service to delight every customer and build lasting relationships.

You will greet clients, assess needs, guide them to premium solutions, educate on products and design services, and collaborate with internal teams to ensure flawless delivery. Proactive communication and a customer-first attitude are essential.

Qualifications

• Experience in customer service, hospitality, retail or luxury sales.
• Excellent verbal and written English communication.
• CRM platforms experience and MS Office proficiency.
• Professional, proactive and customer-focused approach.

Responsabilités

• Deliver a premium, personalized customer experience across every interaction.
• Represent the brand with professionalism, empathy, and excellence.
• Welcome customers, identify needs, and connect them with solutions.
• Build strong relationships through proactive communication and follow-up.
• Resolve customer concerns with sound judgment and a customer-first mindset.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Educate customers about luxury products, services, and interior design offerings.
• Identify opportunities to connect customers with design professionals.
• Contribute ideas to improve customer satisfaction and operational excellence.

Connaissances

Customer Service

Hospitality

Retail

Luxury Sales

English Communication

Outils

CRM Platforms

MS Office

Description du poste

BILINGUE BAQ in Barranquilla, Colombia is seeking a Customer Experience Associate for our luxury home furnishings brand. This 100% onsite role combines hospitality and high-touch service to delight every customer and build lasting relationships.

You will greet clients, assess needs, guide them to premium solutions, educate on products and design services, and collaborate with internal teams to ensure flawless delivery. Proactive communication and a customer-first attitude are essential.