Luxury Onsite Customer Experience Advocate

Apex América Colombia; Perímetro Urbano Barranquilla; On-site; COP 30,467,000 - 36,493,000; Full time

Benefits offered by this job

Transportation Allowance

Job summary

Apex América Colombia, Barranquilla, is seeking a Customer Experience Associate for a 100% onsite role in a luxury home furnishings brand. You will deliver premium service across all interactions and connect clients with tailored design solutions.

Join a world-renowned brand to build lasting relationships, educate customers about luxury products, and collaborate with teams to ensure flawless service delivery in a fast-paced environment.

Qualifications

• Previous experience in Customer Service, Hospitality, Retail, Luxury Sales, or similar roles.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and relationship-building abilities.

Responsibilities

• Deliver a premium, personalized customer experience across every interaction.
• Represent the brand with professionalism, empathy, and excellence.
• Welcome customers, identify their needs, and connect them with the right solutions.
• Build strong relationships through proactive communication and follow-up.
• Resolve customer concerns with sound judgment and a customer-first mindset.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Educate customers about our luxury products, services, and interior design offerings.
• Identify opportunities to connect customers with design professionals.
• Contribute innovative ideas to continuously improve customer satisfaction and operational excellence.

Skills

Customer service

Communication

Problem solving

Multitasking

CRM software

Tools

CRM platforms

Microsoft Office

Job description

Apex América Colombia, Barranquilla, is seeking a Customer Experience Associate for a 100% onsite role in a luxury home furnishings brand. You will deliver premium service across all interactions and connect clients with tailored design solutions.

Join a world-renowned brand to build lasting relationships, educate customers about luxury products, and collaborate with teams to ensure flawless service delivery in a fast-paced environment.