Renewals Specialist: Grow Subscriptions & Delight Customers

Sonatype; Bogotá; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Parental leave

Diversity & Inclusion programs

Flexible working practices

Descripción de la vacante

Sonatype is seeking a renewal specialist to proactively manage software subscription renewals and expansions. You will work with Sales, Customer Success, and Accounting to ensure on-time renewals, optimize terms, and identify opportunities for upsell while maintaining profitability.

Strong English, CRM experience, and detail-oriented approach are essential to succeed in a fast-paced renewal environment.

Formación

• Experience handling high-volume renewal and expansion tasks.
• Ability to discuss contract compliance, renewals, and pricing with customers.
• Excellent attention to detail to ensure accurate paperwork and timely actions.

Responsabilidades

• Collaborate with Sales, Customer Success, and Accounting to close renewals and expansions.
• Review renewal information, usage data, and history to align renewal options.
• Proactively identify future renewals and engage customers before expiry.
• Educate customers on renewal options based on goals and product roadmap.
• Prepare renewal quotes and ordering documents per policies.

Conocimientos

High-volume work

Contract pricing

Attention to detail

CRM experience

Flexible hours

English proficiency

Herramientas

Salesforce.com

Descripción del empleo

Sonatype is seeking a renewal specialist to proactively manage software subscription renewals and expansions. You will work with Sales, Customer Success, and Accounting to ensure on-time renewals, optimize terms, and identify opportunities for upsell while maintaining profitability.

Strong English, CRM experience, and detail-oriented approach are essential to succeed in a fast-paced renewal environment.