Onsite Renewal Specialist — Growth & Retention

Roca Alliances; Medellín; Presencial; COP 60.000.000 - 85.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Medellín office

Career growth opportunities

Descripción de la vacante

Simpro Group in Medellín is seeking a Renewal Specialist to own the full renewal lifecycle for Emerging accounts across regions, driving net revenue retention and reducing churn.

You will collaborate with the Global Customer Success and Account Management teams, initiate outreach 60–90 days before renewal, and ensure accurate pricing, SKUs, and entitlements in Salesforce.

This on-site role offers growth opportunities and a professional work environment in a fast-paced SaaS company.

Formación

• 2+ years in renewal, inside sales, or customer success.
• Proven track record with retention targets.
• Strong written and verbal communication.
• Experience with Salesforce pipeline management.
• Able to manage 200+ accounts.

Responsabilidades

• Own end-to-end renewal process for Emerging accounts.
• Lead renewal outreach 90–60 days before end dates.
• Prepare renewal proposals with accurate pricing and entitlements.
• Collaborate with Account Management on expansion opportunities.
• Maintain CRM hygiene and reporting in Salesforce.

Conocimientos

Communication

Time management

Salesforce

Account management

Renewal

Herramientas

Salesforce

Descripción del empleo

Simpro Group in Medellín is seeking a Renewal Specialist to own the full renewal lifecycle for Emerging accounts across regions, driving net revenue retention and reducing churn.

You will collaborate with the Global Customer Success and Account Management teams, initiate outreach 60–90 days before renewal, and ensure accurate pricing, SKUs, and entitlements in Salesforce.

This on-site role offers growth opportunities and a professional work environment in a fast-paced SaaS company.