Renewals & Sales Operations Analyst

Hewlett Packard Enterprise; Guaduas; Hybrid; COP 42,000,000 - 62,000,000; Full time

Job summary

Hewlett Packard Enterprise in Colombia is seeking a Maintenance Renewals Analyst for a hybrid role, requiring you to work on average 2 days per week from an HPE office. You will support renewal activities, billing, and contract lifecycle management to ensure deals are processed correctly from quote to delivery.

You will collaborate with cross-functional teams, applying analytical skills to improve processes and customer satisfaction.

Qualifications

• Bachelor’s degree in Business Management or equivalent.
• Typically 2–4 years experience.
• Experience implementing policies, processes, and analytics methods to support client sales processing.
• Ability to apply analytical, statistics and problem solving skills.
• Understanding of business and sales processing tools, systems and practices.
• Familiarity with reviewing and interpreting client agreements.
• Strong written and verbal communication skills.
• Mastery in English and local language.
• Ability to effectively communicate sales processing plans, proposals, and results and negotiate options.

Responsibilities

• Supports sales processing activities and process improvement for an assigned area, account or process
• Demonstrates capability and understanding of requirements in all areas of sales processing
• develops client interaction and negotiation skills
• Reviews process evaluation results to perform analysis, identify issues and opportunities and provide data to resolve client claims or inquiries
• Communicates analysis results to internal stakeholders
• implements specified changes to processes or tool to improve performance and increase customer satisfaction

Skills

Analytical skills

Communication

Sales processing

Policy implementation

English & local language

Education

Bachelor’s degree in Business Management

Job description

Hewlett Packard Enterprise in Colombia is seeking a Maintenance Renewals Analyst for a hybrid role, requiring you to work on average 2 days per week from an HPE office. You will support renewal activities, billing, and contract lifecycle management to ensure deals are processed correctly from quote to delivery.

You will collaborate with cross-functional teams, applying analytical skills to improve processes and customer satisfaction.