Maintenance Renewals Analyst

Hewlett Packard Enterprise; Guaduas; Hybrid; COP 42,000,000 - 62,000,000; Full time

Job summary

Hewlett Packard Enterprise in Colombia is seeking a Maintenance Renewals Analyst for a hybrid role, requiring you to work on average 2 days per week from an HPE office. You will support renewal activities, billing, and contract lifecycle management to ensure deals are processed correctly from quote to delivery.

You will collaborate with cross-functional teams, applying analytical skills to improve processes and customer satisfaction.

Qualifications

• Bachelor’s degree in Business Management or equivalent.
• Typically 2–4 years experience.
• Experience implementing policies, processes, and analytics methods to support client sales processing.
• Ability to apply analytical, statistics and problem solving skills.
• Understanding of business and sales processing tools, systems and practices.
• Familiarity with reviewing and interpreting client agreements.
• Strong written and verbal communication skills.
• Mastery in English and local language.
• Ability to effectively communicate sales processing plans, proposals, and results and negotiate options.

Responsibilities

• Supports sales processing activities and process improvement for an assigned area, account or process
• Demonstrates capability and understanding of requirements in all areas of sales processing
• develops client interaction and negotiation skills
• Reviews process evaluation results to perform analysis, identify issues and opportunities and provide data to resolve client claims or inquiries
• Communicates analysis results to internal stakeholders
• implements specified changes to processes or tool to improve performance and increase customer satisfaction

Skills

Analytical skills

Communication

Sales processing

Policy implementation

English & local language

Education

Bachelor’s degree in Business Management

Job description

Maintenance Renewals Analyst

This role has been designed as ‘Hybrid’ with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Family Definition:

Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.

Management Level Definition:

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities:

• Supports sales processing activities and process improvement for an assigned area, account or process
• Demonstrates capability and understanding of requirements in all areas of sales processing
• develops client interaction and negotiation skills
• Reviews process evaluation results to perform analysis, identify issues and opportunities and provide data to resolve client claims or inquiries
• Communicates analysis results to internal stakeholders
• implements specified changes to processes or tool to improve performance and increase customer satisfaction

Education and Experience Required:

• Bachelor’s degree in Business Management or equivalent
• Typically 2-4 years experience

Knowledge and Skills:

• Experience implementing policies, processes, and analytics methods to support client sales processing
• Ability to apply analytical, statistics and problem solving skills.
• Understanding of business and sales processing tools, systems and practices
• Familiarity with reviewing and interpreting client agreements
• Strong written and verbal communication skills
• mastery in English and local language.
• Ability to effectively communicate sales processing plans, proposals, and results and negotiate options

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#colombia

#networking

Job:

Sales Operations

Job Level:

Intermediate

HPE is an Equal Employment Opportunity / Veterans / Disabled / LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.