Remote Senior VoIP & Networking Implementation Engineer

Sutherland; Bogotá; On-site; COP 120,000,000 - 240,000,000; Full time

Job summary

We are seeking an Implementation Engineer with 5-10 years of experience to join our Delivery and Engineering team as NTR-x Professional Services Engineers. The role focuses on remote installation, configuration, and integration of the NiCE NTR-x platform for enterprise-scale recording and compliance solutions in financial institutions.

The candidate will work with Architects, Project Managers, R&D, and clients throughout the project lifecycle, and will participate in after-hours, weekend, and

Qualifications

• Experience in the Financial Services / Banking domain.
• Hands-on NiCE or Verint recording solutions: installs, config, upgrades, and maintenance on Windows and cloud.
• Proficient in Microsoft Windows Server / OS.
• IP / SIP analysis with strong telephony background.
• Solid networking fundamentals: OSI model, TCP/UDP, LAN/WAN, switches/routers.
• Experience with sniffers and analysis tools (Wireshark) and log analysis.
• Basic scripting knowledge (SQL or shell) for queries and updates.
• Strong customer-facing skills to lead discussions and engage stakeholders.

Responsibilities

• Install, integrate, and configure NiCE NTR-x remotely per methodology and standards.
• Develop and configure software features per design specs and customer needs.
• Plan and execute unit, functional, and system testing; support UAT and data validation.
• Assist customers with configuration requirements for NiCE integration points.
• Provide technical expertise across NiCE product suite throughout project stages.
• Report and escalate issues; engage Support, R&D, and management for higher-tier help.
• Maintain proactive communication with customers and management on progress and risks.
• Support after-hours, weekend, and cross-time-zone activities as required.
• Communicate customer feedback to R&D and Product Support to drive fixes.

Skills

Financial domain

NiCE/Verint

Windows Server

VoIP/SIP

Networking fundamentals

Wireshark

SQL/Shell scripting

Customer-facing

Telephony

Tools

NiCE NTR-x

Verint

Wireshark

SQL

Shell scripting

Job description

We are seeking an Implementation Engineer with 5-10 years of experience to join our Delivery and Engineering team as NTR-x Professional Services Engineers. The role focuses on remote installation, configuration, and integration of the NiCE NTR-x platform for enterprise-scale recording and compliance solutions in financial institutions.

The candidate will work with Architects, Project Managers, R&D, and clients throughout the project lifecycle, and will participate in after-hours, weekend, and