Remote Travel Support Specialist (Modifications)

RateHawk; Colombia; Remote; COP 24,273,000 - 30,341,000; Full time

Benefits offered by this job

Remote work

Competitive salary

KPI bonus

Learning opportunities

Hotel discounts

Job summary

RateHawk is seeking a Customer Support Specialist (Modification Team) to assist clients with booking changes and cancellations from home. You’ll use our CRM to resolve issues quickly, advise on bookings, and communicate with hotels, suppliers, and clients. This role requires upper-intermediate English, empathy, resilience, and a fast learning ability.

A computer and microphone are needed. Remote working from Colombia with a flexible schedule and KPI-based bonus are offered, plus hotel discounts

Qualifications

• English proficiency: Upper-Intermediate level (speaking and writing).
• Soft skills: kindness, empathy, stress-resistance, politeness, responsibility.
• Fast learner and results-focused.
• Tech: functioning computer and microphone.
• Travel knowledge as an advantage.

Responsibilities

• Resolve client issues quickly: cancellations or changes via CRM.
• Advise clients on bookings and our products.
• Communicate with suppliers, hotels, and clients by email and phone.
• Work with CRM and internal databases.

Skills

Upper-Intermediate English

Empathy

Stress-resistance

Politeness

Responsibility

Travel knowledge

Tools

CRM

Job description

RateHawk is seeking a Customer Support Specialist (Modification Team) to assist clients with booking changes and cancellations from home. You’ll use our CRM to resolve issues quickly, advise on bookings, and communicate with hotels, suppliers, and clients. This role requires upper-intermediate English, empathy, resilience, and a fast learning ability.

A computer and microphone are needed. Remote working from Colombia with a flexible schedule and KPI-based bonus are offered, plus hotel discounts