Customer Support Specialist (Modification Team LATAM) Customer Operations Colombia Ratehawk

Emerging Travel Group; Colombia; À distance; COP 24 311 000 - 30 389 000; Plein temps

Avantages offerts par ce poste

Remote work

Great team

Flexible schedule

Competitive salary

Hotel discounts

Résumé du poste

Emerging Travel Group is seeking a Customer Support Specialist (Modification Team) to assist clients with booking changes and cancellations using our CRM. You will advise clients on bookings, liaise with suppliers, hotels, and clients, and keep operations smooth.

Ideal candidates have upper-intermediate English, strong empathy, stress resistance, and quick learning. Remote work from Colombia with flexible schedule and KPI-based bonus.

Qualifications

• Upper intermediate English, written and spoken.
• Kindness, empathy, stress-resistance, politeness, and strong sense of responsibility.
• Able to learn quickly and stay results-focused.
• Must have a working computer and microphone.
• Familiarity with travel industry and booking systems is a plus.

Responsabilités

• Resolve client issues to cancel or change bookings via CRM.
• Advise clients on bookings and products.
• Communicate with suppliers, hotels and clients by email and phone.
• Use CRM systems and internal databases efficiently.

Connaissances

English proficiency

Empathy

Kindness

Stress resistance

Politeness

Responsibility

Quick learner

Communication skills

Tech readiness

Outils

CRM systems

Internal databases

Description du poste

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Modification Team) to help us keep our clients happy and our operations smooth.

Who We Are:

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

What You’ll Do:

• Rapidly and effectively resolve client issues: Helping clients and partners to handle requests to cancel or change bookings through our CRM system.
• Advise clients: Provide expert advice on bookings and our products.
• Communicate: Engage with suppliers, hotels, and clients via email and phone.
• Work with systems: Utilize CRM systems and our internal databases efficiently.

What We’re Looking For:

• English Proficiency: Upper Intermediate level (both spoken and written).
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
• Quick Learner: Ability to learn quickly and stay results-focused.
• Tech Requirements: A functioning computer and microphone.
• Travel Knowledge: Understanding of the travel business and booking systems is an advantage!

What We Offer:

• Remote Work: Work from the comfort of your home.
• Great Team: Join a young and active team of super specialists.
• Flexible Schedule: 2 days-on after 2-days off from from 8 a.m. to 8 p.m. Colombia time.
• Competitive Salary: Earn a base salary of 600 EUR gross + up to 150 EUR gross bonus based on KPI.
• Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
• Perks: Enjoy corporate discounts on hotels and other services.

The Process:

• Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
• Meeting with HR: A friendly chat with our HR team.
• One minute Internet Speed Test: Just to make sure you’re all set for remote work.
• Interview results and offer!
  

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Emerging Travel Group is a global travel-tech company whose brands have been operating in over220 source markets since 2010. We specialize in developing advanced online booking platformsfor all types of clients — from individual tourists to travel agents and companies organizingbusiness trips. Our solutions empower hoteliers to effortlessly showcase their accommodations,boosting visibility and attracting a broader audience.

Our mission is to create, distribute, and operate the most convenient travel products. Weconstantly innovate and break the rules of the highly complex travel industry to make travelmore widely available for individuals, more rewarding for professionals, and simpler foreveryone.