Remote L1 Support Engineer – Colombia

Learning Technologies Group PLC; Colombia; À distance; COP 24 000 000 - 40 000 000; Plein temps

Résumé du poste

Learning Technologies Group PLC seeks a Remote Technical Support representative to assist end users of Bridge and related products. You will troubleshoot, guide users via phone, web, and email, and escalate complex issues to Tier 2 while maintaining clear communication and documentation.

The role requires strong technical and written skills and independence in a fast-paced environment. Shift patterns run 8am-4pm Colombia Time.

Qualifications

• High School diploma required.
• Ability to think quickly and communicate positively, even when delivering bad news.
• Proactive, adaptable, and comfortable with change.

Responsabilités

• Handle tickets via web, phone, or chat from admins, faculty, staff, and end-users.
• Clarify issues, answer how-to questions, and fix resolvable problems in Bridge UI.
• Replicate, troubleshoot, and describe simple bugs; keep thorough records in the ticketing system.
• Escalate unresolved tickets to L2 Support and maintain timely user updates.
• Create documentation of Support processes when assigned by supervisor.
• Perform other duties as assigned.

Connaissances

Technical skills

Self-direction

Agile mindset

Client handling

Communication

Formation

High School diploma

Description du poste

Learning Technologies Group PLC seeks a Remote Technical Support representative to assist end users of Bridge and related products. You will troubleshoot, guide users via phone, web, and email, and escalate complex issues to Tier 2 while maintaining clear communication and documentation.

The role requires strong technical and written skills and independence in a fast-paced environment. Shift patterns run 8am-4pm Colombia Time.