Remote Technical Support Consultant - Flexible & Global

Supportyourapp-1; Puerto Bogotá; Remote; COP 113,586,000 - 189,310,000; Part time

Benefits offered by this job

Flexible schedule

Fully remote

Compensation in USD

Job summary

SupportYourApp is looking for a Technical Support Consultant to join on a short-term basis with potential for long-term collaboration. You will provide professional technical support via email and chat, guiding customers through solutions and documenting all steps.

The role requires at least 1 year of experience in technical customer support, a strong troubleshooting mindset, and an English proficiency of C1. Remote work is fully supported and compensation is in USD.

Qualifications

• At least 1 year of experience in technical customer support.
• Video support experience would be a plus.
• Own a computer with reliable internet connection and minimum 50 Mbps download / 40 Mbps upload.

Responsibilities

• Provide technical support via email and chat in a professional and efficient manner.
• Troubleshoot product issues and guide customers through solutions step-by-step.
• Identify whether an issue is related to the bulb, app, connectivity, setup, or user configuration.
• Ask the right questions to understand and diagnose the problem.
• Follow troubleshooting procedures while also using good judgment when the situation isn't covered by a standard process.
• Document customer interactions and troubleshooting steps clearly.
• Escalate complex or unresolved technical issues when necessary.
• Provide a positive, patient, and professional customer experience.
• Manage multiple conversations efficiently while maintaining accuracy and quality.

Skills

Excellent English (C1)

Technical troubleshooting

Customer support experience

Job description

SupportYourApp is looking for a Technical Support Consultant to join on a short-term basis with potential for long-term collaboration. You will provide professional technical support via email and chat, guiding customers through solutions and documenting all steps.

The role requires at least 1 year of experience in technical customer support, a strong troubleshooting mindset, and an English proficiency of C1. Remote work is fully supported and compensation is in USD.