Remote Teams Audio Conferencing Engineer (PR)

Collins Aerospace; Santa Isabel; Presencial; COP 204.274.000 - 267.128.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Parental leave

Flexible work schedules

Educational assistance

Backup care

Descripción de la vacante

RTX Enterprise Services in Puerto Rico is seeking a Web Conferencing Support Engineer to deploy, manage, and optimize Microsoft Teams Audio Conferencing services, ensuring reliable PSTN connectivity and high call quality. This remote role requires residing in Puerto Rico.

The candidate will provide tier-2/3 support, configure licenses and dial-in services, monitor call quality, and troubleshoot bridging issues across Raytheon, PWA, PWC and Collins teams.

Formación

• A University Degree or equivalent experience and minimum 2 years prior relevant experience, or an Advanced Degree in a related field and minimum 1 year experience.
• Experience working with help desk ticketing tool
• Experience in a technical support role

Responsabilidades

• Provide tier-2/3 support for escalated conferencing issues.
• Configure and manage Teams Audio Conferencing licenses, dial-in numbers, and conferencing bridges.
• Ensure proper setup of PSTN connectivity for Direct Routing.
• Monitor call quality using the Teams Admin Center, CQD, and PowerShell.
• Investigate and resolve dial-in or dial-out issues and review end-user call logs.
• Create and modify Knowledge Based Articles.
• Vendor management.
• Test new functionality and plan releases.
• Work instructions are available in English only.

Conocimientos

Customer support

Technical support

Educación

University degree

Herramientas

Teams Admin Center

CQD

PowerShell

Descripción del empleo

RTX Enterprise Services in Puerto Rico is seeking a Web Conferencing Support Engineer to deploy, manage, and optimize Microsoft Teams Audio Conferencing services, ensuring reliable PSTN connectivity and high call quality. This remote role requires residing in Puerto Rico.

The candidate will provide tier-2/3 support, configure licenses and dial-in services, monitor call quality, and troubleshoot bridging issues across Raytheon, PWA, PWC and Collins teams.