Remote Student Onboarding Specialist – Latin America

Tripleten; Bogotá; Remote; COP 23,470,000 - 28,113,000; Full time

Benefits offered by this job

Remote work

KPI-based bonus

Weekend rotation schedule

Training and career path

Digital office tools

Job summary

TripleTen is seeking an Onboarding Specialist to guide new students from payment through their first sprint. This role focuses on motivation, answering questions, and overcoming objections without a sales pitch.

You will work with a US/Latin America team in a fully remote setup. Requirements include 1+ year in a customer-facing role with a commercial component, strong Spanish and English skills (B1+), and excellent organization to manage many students concurrently.

Qualifications

• 1+ years in sales, retention, account management or customer service with a commercial component, in B2C (education, fintech, subscriptions or similar).
• You handle objections calmly and can show results in persuading customers to stay or to buy.
• Results-oriented: you are measured by how many of your students start, not by how many calls you make.
• Fluent Spanish and English at B1 level or above.
• Organized and autonomous: many students in parallel, tight deadlines, accurate CRM records.

Responsibilities

• Contact every new student within the agreed timeframes, run the welcome call and make sure their payment, access and tools are ready before the start.
• Understand each student's goal and situation and connect the program to it, so they start motivated and know what to do first.
• Handle doubts, objections and early cancellation requests yourself: offer alternatives and find the reason to continue.
• Follow up proactively with students who go silent, miss the start or hit a blocker in the first days.
• Record every interaction and outcome in HubSpot, and share what you learn from students with the team.

Skills

Sales experience

Retention experience

Customer service

Spanish language

English language

Tools

HubSpot

Slack

Discord

Job description

TripleTen is seeking an Onboarding Specialist to guide new students from payment through their first sprint. This role focuses on motivation, answering questions, and overcoming objections without a sales pitch.

You will work with a US/Latin America team in a fully remote setup. Requirements include 1+ year in a customer-facing role with a commercial component, strong Spanish and English skills (B1+), and excellent organization to manage many students concurrently.