Customer Support Agent Latam

Tripleten; Bogotá; Remote; COP 19,280,000 - 23,093,000; Full time

Benefits offered by this job

Remote work

Course access

Professional development

International team

Flexible schedule

Job summary

TripleTen, an award-winning online school for technology bootcamps, seeks a Customer Support Agent to assist LATAM and Brazilian students through their learning journey. You will respond to inquiries, guide learners, and coordinate with the guidance team remotely from anywhere in LATAM.

The role requires 2+ years in customer support, fluency in English and Spanish at C1 level, and a basic understanding of IT, HTML/CSS/JS/Python. Remote work is full-time with a structured schedule.

Qualifications

• 2+ years of experience in Customer Support.
• Advanced level of English (C1) and Spanish (C1).
• Customer oriented, enjoys helping people and multitasking.
• Basic understanding of IT industry and exposure to programming languages (HTML, CSS, JavaScript, Python).

Responsibilities

• Answer students' questions in chat rooms and email channels.
• Guide learners through the learning process and coordinate with the student guidance team.
• Handle large amounts of information and structure it for easy access.

Skills

Customer Support

English (C1)

Spanish (C1)

IT basics

Tools

Slack

Notion

Zoom

HubSpot

HiBob

Job description

TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics.

Customer Support Agent to help students from LATAM and Brazil throughout the learning process, answering their questions, relieving their doubts, and solving technical issues.

Please submit all resumes or CVs in English.

Brand

TripleTen

What you will do

• Help students by answering their questions in chat rooms and mail channels.
• Accompany the learning process, communicate with the student guidance team.
• Work with a large amount of information and structure it accordingly.

What we can offer you

• Rotational schedule 5/2 (five days of collaboration followed by two days off).
• Schedule of 15:00 - 00:00, Mexico City time (8 hours shift, 1 hour lunch).
• Payment of 600 USD gross fixed per month + 200 USD for performance bonuses.
• 100% remote collaboration.
• Free access to TripleTen courses to study in the free time.
• Professional development in the international team.
• A comfortable digital office. We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless.
• Diverse and tight-knit team spread out across the US, Europe, LatAm, and more!

• 2+ years of experience in Customer Support.
• Advanced level of English (C1) and Spanish (C1).
• To be customer oriented, enjoying helping people and being able to multitask.
• A general understanding of the IT industry and minimal experience with programming languages such as HTML, CSS, JavaScript, Python.

Nice to have

• Work experience in a help desk, call center, and/or professions related to customer service.