Remote Student Retention & Success Specialist

Tripleten; Bogotá; Remoto; COP 90.397.000 - 137.403.000; Tempo pieno

Descrizione del lavoro

TripleTen is an EdTech company that designs and runs tech career learning programs for the US and Latin American markets. We are looking for a Student Retention Specialist to support students in their learning journey and help them stay committed to their educational goals.

This role is fully remote with a Mon-Fri schedule. You will engage with students, manage renewals, maintain CRM records, and collaborate with a diverse team to improve retention and outcomes.

Competenze

• 1+ years of experience in Retention, Customer Success, Sales, or another customer-facing role.
• Fluent English communication skills, both written and verbal.
• Strong empathy, active listening, and relationship-building skills.
• Comfortable working in a target-driven environment and meeting performance goals.
• Experience using CRM platforms to manage customer interactions and maintain accurate records.

Mansioni

• Engage with students through retention-focused calls and chats, addressing refund and cancellation requests with empathy and professionalism.
• Identify the underlying reasons behind student dissatisfaction and provide personalized solutions to improve their experience and commitment.
• Manage renewal and recurring payment conversations, proactively reaching out to students before their current term ends to support extensions and continued enrollment.
• Consistently meet or exceed weekly retention (save rate) and renewal performance goals.
• Maintain accurate and detailed records of all student interactions within CRM systems.
• Participate in call reviews, coaching sessions, and continuous development initiatives to enhance performance and student outcomes.

Conoscenze

Retention

Customer Success

Active listening

Relationship-building

Fluent English

Target-driven

Strumenti

CRM platforms

Descrizione del lavoro

TripleTen is an EdTech company that designs and runs tech career learning programs for the US and Latin American markets. We are looking for a Student Retention Specialist to support students in their learning journey and help them stay committed to their educational goals.

This role is fully remote with a Mon-Fri schedule. You will engage with students, manage renewals, maintain CRM records, and collaborate with a diverse team to improve retention and outcomes.