Remote Customer Reputation Specialist - LATAM

Tripleten; Bogotá; Remote; COP 20,039,000 - 24,002,000; Full time

Benefits offered by this job

Remote work

Monthly KPI bonuses

Full-time role

Job summary

TripleTen is seeking a Customer Reputation Specialist to join our LATAM team. You will manage escalated student issues, mitigate reputational risks, and coordinate with internal teams to deliver timely resolutions while maintaining an empathetic student experience.

The role requires at least 1 year in customer service or high-touch support, excellent Spanish and English communication, strong listening skills, and the ability to handle sensitive cases and potential legal concerns.

Qualifications

• At least 1 year of experience in customer service, customer retention, escalations, complaints management, or high-touch customer support roles.

Responsibilities

• Case Analysis: Thoroughly investigate escalated cases, understanding the context, background, and specific circumstances of each student complaint.

Skills

Active listening

Empathy

Spanish communication

English communication

Communication skills

Emotional intelligence

High-touch support

Tools

Slack

HubSpot

ActiveCampaign

Google Workspace

Jira

Notion

Job description

TripleTen is seeking a Customer Reputation Specialist to join our LATAM team. You will manage escalated student issues, mitigate reputational risks, and coordinate with internal teams to deliver timely resolutions while maintaining an empathetic student experience.

The role requires at least 1 year in customer service or high-touch support, excellent Spanish and English communication, strong listening skills, and the ability to handle sensitive cases and potential legal concerns.