Remote Spanish-Speaking Support Consultant (L1)

Supportyourapp-1; Medellín; Remote; COP 43,457,000 - 65,185,000; Full time

Benefits offered by this job

Opportunity to cooperate fully remote

Compensation in USD

Rewards for referring friends

Work–life balance with no time-tracker

Supportive leadership and development

Self-development opportunities

Job summary

SupportYourApp is hiring a Customer Support Consultant to join our team remotely. You will provide email support via Freshdesk for a Spanish tire retailer, handling cancellations, changes, proof of payment, invoices, and tracking.

Expect around 80 tickets daily with a focus on high-quality service. You must be fluent in Spanish and English (C1+), have at least 12 months in customer support, and be detail-oriented with strong research skills.

Qualifications

• 12+ months of experience in customer support.
• Proficient with Freshdesk.
• Fluent in Spanish and English (C1+).
• Strong attention to detail and research skills.
• Positive, proactive and responsible attitude.

Responsibilities

• Deliver outstanding customer support via email (Freshdesk) for a Spanish tire retail company.
• Handle requests such as order cancellations, address or quantity changes, proof of payment, delayed deliveries, invoice and reimbursement requests, and order tracking.
• Process around 80 tickets per day while maintaining high quality standards.
• Follow internal procedures and SOPs.
• Collaborate with internal teams and Team Leads to ensure efficient issue resolution.
• Handle sensitive customer data with care and security.
• Apply the latest and greatest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.

Skills

Spanish language

English language

Attention to detail

Research skills

Proactive attitude

Tools

Freshdesk

Job description

SupportYourApp is hiring a Customer Support Consultant to join our team remotely. You will provide email support via Freshdesk for a Spanish tire retailer, handling cancellations, changes, proof of payment, invoices, and tracking.

Expect around 80 tickets daily with a focus on high-quality service. You must be fluent in Spanish and English (C1+), have at least 12 months in customer support, and be detail-oriented with strong research skills.