Remote Spanish Customer Support Specialist

SupportYourApp; Medellín; Remote; COP 28,927,000 - 50,622,000; Full time

Benefits offered by this job

Remote work

USD compensation

Referral rewards

Flexible schedule

No time-tracking

Multicultural environment

Job summary

SupportYourApp is seeking a Customer Support Consultant to deliver excellent email support for a Spanish tire retailer, working remotely from Medellín. You will manage order changes, refunds, tracking, and proof of payment while maintaining high quality using Freshdesk.

Applicants should have Spanish and English proficiency (C1+), at least 12 months in customer support, and a proactive, detail‑oriented approach. This role offers USD compensation and a fully remote, international environment.

Qualifications

• Fluent in Spanish and English (C1+).
• Minimum 12 months of customer support experience.
• Hands-on with Freshdesk.
• Strong attention to detail and research skills.
• Positive, proactive attitude and reliability.
• Personal computer with reliable internet (>=50 Mbps download, 40 Mbps upload).

Responsibilities

• Deliver outstanding customer support via email for a Spanish tire retail company.
• Handle requests such as order cancellations, address or quantity changes, proof of payment, delays, invoices and reimbursements, and order tracking.
• Process around 80 tickets per day while maintaining high quality standards.
• Follow internal procedures and SOPs.
• Collaborate with internal teams and Team Leads to resolve issues efficiently.
• Handle sensitive customer data with care and security.
• Apply best practices for customer happiness and satisfaction.
• Maintain deep understanding of client solutions and meet KPIs.

Skills

Spanish language proficiency

English language proficiency (C1+)

Attention to detail

Research skills

Customer support experience

Tools

Freshdesk

Job description

SupportYourApp is seeking a Customer Support Consultant to deliver excellent email support for a Spanish tire retailer, working remotely from Medellín. You will manage order changes, refunds, tracking, and proof of payment while maintaining high quality using Freshdesk.

Applicants should have Spanish and English proficiency (C1+), at least 12 months in customer support, and a proactive, detail‑oriented approach. This role offers USD compensation and a fully remote, international environment.