Remote Salesforce Delivery Leader | Client Success

Higlobe; Colombia; Remote; COP 164,773,000 - 197,365,000; Full time

Benefits offered by this job

100% Remote work environment

10 PTO days per year

Independent Contractor

Job summary

Remote Talent LATAM is seeking a Head of Salesforce Delivery to lead its distributed delivery team and ensure high-quality outcomes for clients in the US and LATAM. You will own client satisfaction, delivery performance, and team accountability while driving strategies that protect margins and renewals.

This role requires strong people leadership, clear communication with stakeholders, and robust delivery metrics.

Qualifications

• 3+ years of experience in professional services delivery leadership at an agency, consultancy, or systems integrator.
• Experience leading distributed teams of at least 8 people.
• Track record in client satisfaction, retention, margin, or delivery efficiency.
• Experience managing client conversations, resolving escalations, and recovering at‑risk relationships.
• Strong understanding of project budgets, resource allocation, time tracking, utilization, and scope management.
• Experience coordinating multiple teams around shared clients.
• Sufficient Salesforce knowledge to discuss scope, risks, and resources.

Responsibilities

• Own client satisfaction, delivery performance, team accountability, and client retention.
• Lead conversations, recover plans, and ensure teams follow through on commitments.
• Improve delivery processes and protect project margins across distributed teams.
• Oversee outsourced partners and independent developers against estimates and invoices.
• Partner with Sales on handoffs so delivery starts with a reachable scope.

Skills

Leadership

Delivery management

Stakeholder management

Communication

Problem solving

Conflict resolution

Spanish or Portuguese (nice to have)

Time management

People management

Tools

Salesforce

Asana

Job description

Remote Talent LATAM is seeking a Head of Salesforce Delivery to lead its distributed delivery team and ensure high-quality outcomes for clients in the US and LATAM. You will own client satisfaction, delivery performance, and team accountability while driving strategies that protect margins and renewals.

This role requires strong people leadership, clear communication with stakeholders, and robust delivery metrics.