Salesforce Delivery Director

Slalom; Bogotá; On-site; COP 200,000,000 - 420,000,000; Full time

Job summary

Slalom in LATAM is seeking a Salesforce Technical Delivery Director to optimize global delivery by aligning nearshore resources with US teams. You will mentor developers and architects, advise on staffing plans, and manage risks while collaborating across regions.

You will drive client engagements, promote our model, and travel up to 25% to ensure successful outcomes for LATAM and US-based projects.

Qualifications

• Extensive experience as a Salesforce technical architect.
• Experience in global delivery models, nearshore/offshore strategies.
• Fluent in Spanish and English; strong communication and presentation skills; willing to travel up to 25%.

Responsibilities

• Advise on team structure and staffing ratios for successful delivery.
• Collaborate with delivery center leaders on performance and capacity planning.
• Identify and manage resource risks and align expectations.
• Gather client feedback to inform demand trends and planning.
• Partner with PTF to assess opportunities and engagements.
• Support pursuits and RFPs by showcasing our global expertise.
• Educate markets about our model in conversations.
• Travel up to 25% to support teams and client engagements.

Skills

Salesforce architecture

Global delivery

Staffing planning

Risk management

Stakeholder management

Communication & presentation

Agile collaboration (Scrum Jira Rally)

Tools

Jira

Rally

Job description

In our Enterprise team in Latin America, we optimize global delivery capabilities by bridging the gap between our Allshore teams and US-based operations. Our Technical Delivery Director plays a critical role in facilitating collaboration and leveraging our global expertise to deliver exceptional client solutions. The role is a strategic advisor responsible for advising on team structure, identifying risks, providing insights to enhance resource planning and execution, and mentoring a team of developers and technical architects.

Job Title: Salesforce Technical Delivery Director

As a Delivery Director focused on working with our Global Delivery Centers in LATAM, you are a strategic advisor optimizing our global delivery capabilities. You collaborate with internal teams and partners to ensure efficient use of nearshore resources, provide guidance on staffing plans, and support client engagements by fostering seamless integration between US and global teams.

Responsibilities

• Advise on team structure and ratios to ensure successful implementation of our model.
• Work with delivery center leaders on performance, skill development needs, and hiring/capacity planning.
• Identify and manage risks associated with resources, ensuring awareness of potential challenges.
• Gather customer feedback to identify demand trends and adjust resource planning accordingly.
• Collaborate with Partner Talent Fulfillment (PTF) to assess partnership opportunities and facilitate engagements.
• Support pursuits and RFPs by explaining our global expertise to clients.
• Educate and promote our model in market conversations.
• Travel up to 25% for collaboration with our internal teams and to support client pursuits and delivery.

Qualifications

• Spanish and English language fluency.
• Extensive experience as a Salesforce technical architect.
• Extensive experience in global delivery models, with a focus on nearshore and offshore strategies.
• Strong understanding of strategic alignment of nearshore resources with company objectives.
• Proven ability to manage risks and set realistic expectations in talent acquisition and staffing.
• Experience in facilitating collaboration between diverse teams across multiple regions.
• Familiarity with Agile methodologies and tools such as Scrum, Jira, and Rally.
• Excellent communication and presentation skills to engage clients and internal teams.
• Willingness to travel up to 25% to support global collaboration and client engagements.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.