Remote Salesforce & Business Systems Analyst

Scotiabank; Bogotá ciudad; Híbrido; COP 60 000 000 - 90 000 000; Tempo integral

Resumo da oferta

ScotiaTech in Bogotá or Home-Office seeks an experienced Business Systems Analyst to drive Salesforce enhancements and coordinate end-to-end system changes in Colombia. You will translate business needs into clear requirements, support data analysis, and collaborate with developers and stakeholders.

The role requires 2+ years of Salesforce experience, SQL Server skills, and a strong BA background, with English at B2 level.

Qualificações

• Knowledge of IT practices and systems development techniques (Waterfall, Agile)
• Experience handling customer issues and providing solutions/workarounds
• Experience in gathering requirements for Salesforce features and integration with Salesforce
• Working knowledge of SQL Server and ability to create/run queries
• 2 years of Salesforce experience
• University/college degree in a related discipline or equivalent work experience
• B2 English level

Responsabilidades

• Champion customer-focused culture to deepen client relationships and leverage bank relationships
• Deliver effective and efficient technical support to Salesforce instances
• Partner with Architecture to understand design and integration
• Handle user requests daily and provide support/workarounds
• Articulate user needs and understand business systems requirements
• Participate in walkthroughs/demos of applications
• Provide solutions and contribute to detailed requirements
• Translate business requirements into quality system specifications
• Contribute to system implementation and change management
• Improve end-user experience with scalable solutions
• Review JIRA intake and ensure tickets are assigned and actioned
• Consider risk appetite and culture in day-to-day activities
• Pursue efficient operations with Scotiabank values and conduct risk controls
• Champion a high-performance and inclusive environment

Conhecimentos

Salesforce

SQL

Business Analysis

Waterfall/Agile

Microsoft Office

Communication

English (B2)

Formação académica

Bachelor’s degree in Computer Science / IT / related field

Ferramentas

SQL Server

Descrição da oferta de emprego

ScotiaTech in Bogotá or Home-Office seeks an experienced Business Systems Analyst to drive Salesforce enhancements and coordinate end-to-end system changes in Colombia. You will translate business needs into clear requirements, support data analysis, and collaborate with developers and stakeholders.

The role requires 2+ years of Salesforce experience, SQL Server skills, and a strong BA background, with English at B2 level.