Salesforce & IT Business Systems Specialist

Scotiabank; Bogotá; Hybrid; COP 60,000,000 - 110,000,000; Full time

Job summary

ScotiaTech Bogotá seeks a Business Systems Analyst with Salesforce expertise to help deliver and support critical financial technology services. You will work across IT and business stakeholders to translate requirements into system specifications and ensure compliant, scalable solutions.

You will collaborate with architects, handle user requests, and participate in project demos, using SQL Server and the Microsoft Office suite to analyze data and drive improvements in end-user experience.

Qualifications

• Clear understanding of IT practices and systems development techniques (Waterfall, Agile).
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Project).
• Experience handling customer issues and providing solutions/workarounds.
• Working knowledge of SQL Server and ability to run queries.
• 2 years of Salesforce experience.
• Background in Business Systems Analysis.
• University degree in a related field; or equivalent work experience.
• B2 level English.

Responsibilities

• Provide effective technical support for Salesforce instances.
• Partner with Architecture to understand design and integration.
• Handle user requests and issues daily; propose workarounds.
• Translate business requirements into quality system specifications.
• Participate in walkthroughs and demos across project lifecycle.
• Support change management and system implementation processes.
• Identify scalable solutions to improve end-user experience.
• Review Jira ticketing and ensure tickets are assigned and actioned.

Skills

Salesforce

Business Systems Analysis

IT practices and SDLC

English proficiency (B2)

Education

Bachelor's degree in Computer Science / Information Technology or related field

Tools

SQL Server

Microsoft Office

Job description

ScotiaTech Bogotá seeks a Business Systems Analyst with Salesforce expertise to help deliver and support critical financial technology services. You will work across IT and business stakeholders to translate requirements into system specifications and ensure compliant, scalable solutions.

You will collaborate with architects, handle user requests, and participate in project demos, using SQL Server and the Microsoft Office suite to analyze data and drive improvements in end-user experience.