Senior Salesforce Business Analyst – Integrations

Softtek; Bogotá; On-site; COP 60,000,000 - 120,000,000; Full time

Job summary

Softtek in Bogotá, Colombia seeks an experienced Salesforce Business Analyst to gather, analyze, and document business and functional requirements, and to support Salesforce implementations, enhancements, and AMS initiatives. You will collaborate with stakeholders to identify business needs, work with technical teams to define requirements, and support MuleSoft integrations.

Fluency in English and Spanish, plus Salesforce certifications, are a plus.

Qualifications

• Bachelor's degree in Engineering, Business Administration, Information Technology, or a related field.
• 5+ years of experience working with Salesforce platforms.
• Experience in Salesforce implementation, enhancement, and AMS projects.
• Strong knowledge of Salesforce Experience Cloud, Service Cloud, Consumer Goods Cloud, and Commerce Cloud.
• Experience gathering, analyzing, and documenting business requirements and functional specifications.
• Solid understanding of business processes and their translation into Salesforce solutions.
• Experience with MuleSoft integrations related to orders, customers, products, pricing, and notifications.
• Ability to collaborate with business users, functional teams, and technical teams throughout the project lifecycle.

Responsibilities

• Gather, analyze, and document business and functional requirements.
• Support Salesforce implementation, enhancement, and AMS initiatives.
• Collaborate with stakeholders to identify business needs and propose Salesforce solutions.
• Work with technical teams to define functional requirements and support solution design.
• Support integrations between Salesforce and MuleSoft services.
• Participate in testing activities, defect validation, and user acceptance testing (UAT).
• Ensure solutions align with business objectives and established processes.
• Contribute to continuous improvement initiatives and platform optimization.

Skills

Salesforce platforms

Requirements gathering

Stakeholder management

Workshop facilitation

Documentation

AMS projects

Team collaboration

Education

Bachelor's degree in Engineering, Business Administration, Information Technology, or related field

Tools

MuleSoft

Agile/Scrum

Salesforce Certifications

Job description

Softtek in Bogotá, Colombia seeks an experienced Salesforce Business Analyst to gather, analyze, and document business and functional requirements, and to support Salesforce implementations, enhancements, and AMS initiatives. You will collaborate with stakeholders to identify business needs, work with technical teams to define requirements, and support MuleSoft integrations.

Fluency in English and Spanish, plus Salesforce certifications, are a plus.