Remote Sales Ops Lead for High-Ticket Ecommerce

Tidal; Colombia; Presencial; COP 88.015.000 - 105.618.000; Jornada completa

Descripción de la vacante

Tidal is seeking a Sales Operations Lead for a fast-growing, high-ticket eCommerce company. This remote, full-time role manages the day-to-day sales pipeline from post-consultation through close and production handoff, ensuring timely proposals, follow-ups, CRM tasks, and cross-functional coordination.

Ideal candidates will have 3–5+ years in remote work, 2–4+ years in Sales Operations or similar, and strong English communication.

Formación

• 3–5+ years of remote or freelance work experience, preferably supporting US-based teams.
• 2–4+ years of experience in Sales Operations, Revenue Operations, Project Management, Estimation, or a similar execution-heavy role.
• Strong experience managing CRM pipelines, deadlines, follow-ups, and multiple active workstreams.
• Experience supporting high-volume, high-ticket, or consultative sales environments.
• Excellent written and verbal English communication, ideally C1–C2 level.
• Highly organized with strong prioritization, time management, and attention to detail.

Responsabilidades

• Own the sales pipeline from post-consultation through close, keeping deals, tasks, follow-ups, and next steps moving on schedule.
• Prepare accurate, client-ready proposals within the required 24-hour turnaround time after design consultations.
• Support 1–2 Sales Managers handling approximately six consultations per day each by reviewing call recordings, design notes, product details, and pricing information.
• Build estimates and proposals, then coordinate revisions, scope changes, pricing updates, and approvals across sales, design, and manufacturing.
• Maintain accurate and up-to-date Pipedrive records, including deal stages, notes, deadlines, follow-up tasks, and next steps.
• Proactively review Pipedrive, email, and open tasks to identify stale deals, overdue items, missing information, or SLA risks and follow through until resolved.
• Keep Sales Managers and internal stakeholders aligned and accountable to deadlines through clear, timely, and professional communication.
• Hand off closed projects to Production & Logistics with complete information, documentation, and assigned tasks.
• Coordinate across sales, manufacturing, logistics, and customer support to prevent delays or missed handoffs.
• Manage multiple active deals and competing priorities while maintaining accuracy, responsiveness, and turnaround expectations.

Conocimientos

CRM management

Sales pipeline

English communication

Remote work

Cross-functional coordination

Herramientas

Pipedrive

GetAccept

Google Workspace

Slack

Zoom

Loom

Google Sheets / Excel

Descripción del empleo

Tidal is seeking a Sales Operations Lead for a fast-growing, high-ticket eCommerce company. This remote, full-time role manages the day-to-day sales pipeline from post-consultation through close and production handoff, ensuring timely proposals, follow-ups, CRM tasks, and cross-functional coordination.

Ideal candidates will have 3–5+ years in remote work, 2–4+ years in Sales Operations or similar, and strong English communication.