Remote SaaS Support Specialist (ServiceTitan Expert)

1840&Company; Bogotá ciudad; A distancia; COP 40.000.000 - 75.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

1840 & Company seeks a Technical Support Representative to provide remote troubleshooting and software support for customers using the ServiceTitan platform. You will resolve platform errors, assist with configuration and access, and guide users through workflows across diverse client systems.

The role emphasizes clear communication, thorough documentation, onboarding support, and collaboration with internal teams to improve processes while maintaining strong customer service from a remote

Formación

• Strong troubleshooting and problem-solving skills.
• Experience supporting SaaS platforms or business software applications.
• Excellent written and verbal communication skills.
• Ability to clearly explain technical concepts to non-technical users.
• Ability to manage multiple support requests in a fast-paced environment.
• Proficiency with the ServiceTitan platform.

Responsabilidades

• Provide remote software troubleshooting and support for users.
• Troubleshoot platform errors, configuration problems, and user access issues.
• Assist users with system navigation, workflows, and best practices.
• Support onboarding and implementation for new users or teams.
• Document issues, steps, and resolutions in the ticketing system.
• Escalate complex issues and follow up to ensure resolution.
• Collaborate with internal teams to resolve recurring challenges and improve processes.
• Maintain high level of customer service in a remote environment.

Conocimientos

Troubleshooting

SaaS support

Communication

Technical explanations

Multitasking

ServiceTitan

Herramientas

ServiceTitan

Descripción del empleo

1840 & Company seeks a Technical Support Representative to provide remote troubleshooting and software support for customers using the ServiceTitan platform. You will resolve platform errors, assist with configuration and access, and guide users through workflows across diverse client systems.

The role emphasizes clear communication, thorough documentation, onboarding support, and collaboration with internal teams to improve processes while maintaining strong customer service from a remote