Technical Support Representative (ServiceTitan)

1840&Company; Bogotá ciudad; A distancia; COP 40.000.000 - 75.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

1840 & Company seeks a Technical Support Representative to provide remote troubleshooting and software support for customers using the ServiceTitan platform. You will resolve platform errors, assist with configuration and access, and guide users through workflows across diverse client systems.

The role emphasizes clear communication, thorough documentation, onboarding support, and collaboration with internal teams to improve processes while maintaining strong customer service from a remote

Formación

• Strong troubleshooting and problem-solving skills.
• Experience supporting SaaS platforms or business software applications.
• Excellent written and verbal communication skills.
• Ability to clearly explain technical concepts to non-technical users.
• Ability to manage multiple support requests in a fast-paced environment.
• Proficiency with the ServiceTitan platform.

Responsabilidades

• Provide remote software troubleshooting and support for users.
• Troubleshoot platform errors, configuration problems, and user access issues.
• Assist users with system navigation, workflows, and best practices.
• Support onboarding and implementation for new users or teams.
• Document issues, steps, and resolutions in the ticketing system.
• Escalate complex issues and follow up to ensure resolution.
• Collaborate with internal teams to resolve recurring challenges and improve processes.
• Maintain high level of customer service in a remote environment.

Conocimientos

Troubleshooting

SaaS support

Communication

Technical explanations

Multitasking

ServiceTitan

Herramientas

ServiceTitan

Descripción del empleo

Overview:

We are seeking a Technical Support Representative to provide remote software troubleshooting and support for a company utilizing the ServiceTitan platform.

Provide remote technical support to users experiencing software or system-related issues.

• Troubleshoot platform errors, configuration problems, and user access issues.
• Assist users with system navigation, workflows, and best practices.
• Support the onboarding and implementation of new users or teams onto the platform.
• Document issues, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex technical issues when necessary while ensuring proper follow-up.
• Collaborate with internal teams to resolve recurring technical challenges and improve processes.
• Maintain a high level of customer service while supporting users in a remote environment.

Previous experience in technical support, helpdesk, or software support roles.

• Strong troubleshooting and problem-solving skills.
• Experience supporting SaaS platforms or business software applications.
• Excellent written and verbal communication skills.
• Ability to clearly explain technical concepts to non-technical users.
• Ability to manage multiple support requests in a fast-paced environment.
• Proficiency with the ServiceTitan platform.

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.