Remote QA Team Lead — Insurance Operations

Porch.com; Colombia; Remote; COP 42,408,000 - 55,242,000; Full time

Job summary

Porch Group is seeking a Quality Assurance Team Lead in Colombia to guide a team of QA Auditors and Evaluators, driving calibration, scoring consistency, and audit coverage across key insurance processes. You will partner with Operations and Learning & Development to close gaps, deliver training, and report trends to U.S.-based leadership, while keeping QA docs current.

This remote role requires a Bachelor's in Business or Insurance, 3+ years QA leadership, and strong English communication;

Qualifications

• Bachelor's degree in Business, Insurance, or related field.
• 3+ years in QA, auditing, or insurance operations with team leadership.
• Strong grounding in insurance operations, compliance, and QA methodology (scorecards, calibration, evaluations).
• Excellent written and verbal English for reporting to U.S.-based stakeholders.
• Experience with QA scoring, calibration, and root-cause analysis.
• Experience managing offshore or distributed QA teams.

Responsibilities

• Lead, coach, and develop QA team through meetings and calibration sessions.
• Design and maintain audit plan across key insurance processes and review results.
• Facilitate calibration sessions and validate scoring methodologies.
• Monitor QA performance and coordinate corrective actions with leadership.
• Collaborate with Operations to close out corrective actions.
• Deliver training content with Learning & Development and QA.
• Provide regular quality updates and quarterly leadership reports.
• Maintain QA documentation and SOPs.

Skills

Quality Assurance

Auditing

Insurance operations

Team leadership

English fluency

Excel

PowerPoint

QA dashboards

Cross time zones

U.S. insurance claims

Root-cause analysis

QMS

AI QA tools

Offshore teams

Education

Bachelor's degree in Business or Insurance

Tools

QA platforms

AI QA tools

QA scoring software

Job description

Porch Group is seeking a Quality Assurance Team Lead in Colombia to guide a team of QA Auditors and Evaluators, driving calibration, scoring consistency, and audit coverage across key insurance processes. You will partner with Operations and Learning & Development to close gaps, deliver training, and report trends to U.S.-based leadership, while keeping QA docs current.

This remote role requires a Bachelor's in Business or Insurance, 3+ years QA leadership, and strong English communication;