Quality Assurance Team Lead, HOA

Porch Group; Colombia; Remote; COP 42,408,000 - 55,242,000; Full time

Job summary

Porch Group is hiring a Quality Assurance Team Lead to guide our Colombia-based QA auditors and evaluators. The role focuses on driving consistent quality standards across insurance processes and coaching the team to close performance gaps.

You will collaborate with U.S.-based Operations leadership, design audit plans, and deliver regular quality updates. The position is remote with Colombia-based employment through RemoFirst, supporting global insurance operations.

Qualifications

• Bachelor's degree in Business, Insurance, or related field.
• 3+ years in Quality Assurance, auditing, or insurance operations with leadership experience.
• Strong English communication for reporting to U.S.-based stakeholders.
• Proficient in Excel and PowerPoint; able to create QA dashboards.

Responsibilities

• Lead and develop a team of QA Auditors and Evaluators, including mentoring.
• Design and maintain audit plans, sampling, and scope for key insurance processes.
• Facilitate QA calibration sessions and validate scoring methodologies.
• Monitor QA performance and coordinate corrective actions with leadership.
• Collaborate with Operations to close out corrective actions.
• Deliver training content with Learning & Development and QA.
• Provide regular quality updates and quarterly leadership reports.
• Maintain QA documentation and SOPs.
• Manage team schedules and workload to ensure QA coverage.
• Serve as liaison between QA team and U.S.-based leadership.

Skills

QA leadership

Audit management

English communication

Excel

PowerPoint

QA dashboards

Cross-time-zone collaboration

AI QA tools

Root-cause analysis

Continuous improvement

Offshore QA teams

Education

Bachelor's degree in Business/Insurance

Tools

QMS platforms

AI QA tools

Job description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

• providing the best services for homebuyers
• led by advantaged underwriting in insurance
• to protect the whole home.

As a leader in the home services software-as-a-service (\"SaaS\") space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
Job Title: Quality Assurance Team Lead
Location: Colombia
Workplace Type: RemoteThis role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.

Job Summary

The future is bright for the Porch Group, and we’d love you to be a part of it as a Quality Assurance Team Lead Porch.com’s Insurance business unit is hiring a Quality Assurance Team Lead to lead our Colombia-based team of Quality Assurance Auditors and Evaluators.
You’ll drive consistent quality standards across key insurance processes, coach your team to close performance gaps, and serve as the main connection point between Quality Assurance and U.S.-based Operations leadership — turning audit findings into insights that improve compliance, performance, and the customer experience.
This role reports to our Senior Learning & Development and Quality Assurance Manager.

What You Will Do As A Quality Assurance Team Lead

• Lead, coach, and develop a team of Quality Assurance Auditors and Evaluators — including guidance for new and less-experienced staff — through routine check-ins, team meetings, and calibration sessions.
• Design and maintain the audit plan (cadence, sampling approach, and scope) across key insurance processes, then oversee execution and review results for trends and root causes.
• Facilitate QA calibration sessions and validate scoring methodologies across auditors, evaluators, and operations.
• Monitor individual QA performance; recommend action plans for underperformance and coordinate corrective steps with leadership.
• Partner with Operations to develop, track, and close out corrective and preventive actions on recurring quality issues.
• Partner with Learning & Development to deliver and reinforce training content developed jointly with QA, tailoring delivery to audit findings and performance gaps.
• Provide regular quality updates (weekly/monthly) and a formal quarterly report to leadership covering trends, audit results, risks, and corrective actions.
• Maintain QA documentation — audit forms, scorecards, evaluation criteria, and SOPs — keeping it current and accessible.
• Manage team schedules, attendance, and workload to ensure consistent QA coverage.
• Serve as the primary link between the QA team and U.S.-based leadership, escalating risks and driving accountability on action items.

What You Will Bring As A Quality Assurance Team Lead

• Bachelor's degree in Business, Insurance, or a related field.
• 3+ years in Quality Assurance, auditing, or insurance operations, including experience leading or mentoring a team.
• Strong grounding in insurance operations, compliance, and QA methodology — scorecards, calibration, evaluations.
• Excellent written and verbal English communication skills for reporting to U.S.-based stakeholders.
• A track record of giving constructive feedback that drives real performance improvement.
• Proficiency in Excel and PowerPoint, with comfort using QA or reporting dashboards.
• Experience collaborating across time zones with distributed, cross-cultural teams.
• Experience with U.S. insurance claims, underwriting, or policy administration.
• Familiarity with root-cause analysis and continuous improvement frameworks.
• Experience managing offshore or distributed QA teams.
• Experience with QMS (Quality Management System) platforms.
• Familiarity with AI-forward QA platforms (e.g., automated scoring, speech/conversation analytics).
• Comfort using AI tools in daily work to automate routine tasks and improve personal/team productivity.
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

The application window for this position is anticipated to close in 2 weeks (10 business days) from 10/28/2026. Please know this may change based on business and interviewing needs.

What You Will Get Supporting Porch Group

Pay Range: COP 3,800,000.00 to COP 4,950,000.00 salary per month